Customer Relations Manager reference: SYS-15647

Opportunity Review: Customer Sales Manager at Elderflower Grange Care Home

This is an exciting opportunity for a driven and experienced sales professional to join Care UK, an award-winning private care company, as a Customer Sales Manager at their Elderflower Grange care home in Erdington. If you have a proven track record in sales and business development, a passion for exceeding revenue targets, and a desire to contribute to the growth and success of the care sector, this role presents a significant avenue for career advancement.

Care UK is dedicated to providing exceptional care, with core values of Caring, Passionate, and Teamwork embedded in their operations. With a network of over 150 care homes nationwide, they are committed to nurturing talent and fostering a supportive environment for their employees. This role offers the chance to be part of a mission-driven organization that genuinely impacts the lives of its residents.

Key Advantages for Potential Candidates:

• Impactful Role: You will play a crucial role in shaping the future of care by driving sales and ensuring the occupancy and financial success of Elderflower Grange. This is a chance to make a tangible difference.
• Career Growth within a Reputable Organization: Joining Care UK means becoming part of a well-established and respected company. The extensive network of homes provides potential for future career progression and diverse experiences.
• Strategic Business Development: The role involves actively promoting the care home through community engagement, events, and strategic marketing initiatives, offering a broad scope for business development skills.
• Customer-Centric Focus: You'll be at the forefront of delivering an exceptional customer experience, guiding prospective clients through their care journey with accurate information and personalized service.
• Market Insight and Competitive Analysis: This position requires a keen understanding of the competitor landscape and local market, allowing you to leverage your analytical skills to maintain and enhance the home's competitive edge.
• Collaborative Environment: You will work closely with the Home Manager and Head of Departments, fostering a collaborative approach to achieve shared goals.
• Commitment to Diversity and Inclusion: Care UK emphasizes a commitment to recruiting diverse talent and believes in fulfilling the potential of every individual.

Key Considerations for Your Career Path:

• Flexibility and Adaptability: The role requires a flexible approach, including working some evenings and weekends, to best serve the needs of prospective customers and ensure an outstanding experience.
• Target-Oriented Performance: A strong emphasis is placed on achieving set targets for occupancy, self-pay customer mix, and average weekly fees. Candidates who thrive in a target-driven environment will find this appealing.
• Proactive Community Engagement: Success will depend on your ability to build and nurture strong community relationships, requiring proactive outreach and engagement strategies.
• Organizational Skills: The ability to manage multiple priorities, track progress effectively, and ensure accurate and timely reporting is essential for this role.
• Customer Service Excellence: A fundamental requirement is a strong customer service mindset, ensuring that every interaction with potential clients is professional, empathetic, and informative.

For individuals looking to leverage their sales acumen in a rewarding sector that directly impacts lives, this Customer Sales Manager position at Elderflower Grange offers a compelling pathway. It’s an opportunity to contribute to a leading care provider while advancing your career in a dynamic and supportive environment.