Customer Service Administrator

Review: Customer Service Administrator, DHL Supply Chain (Manchester)

This opportunity at DHL Supply Chain presents a solid entry point into a global logistics leader, offering a stable, permanent, full-time role with a competitive salary. For candidates looking to build a career in operational support and customer service, this position within the Asset Management Centre of Excellence (AMCoE) provides a structured environment with clear responsibilities.

Key Advantages for Candidates:

• Career Foundation with a Global Leader: Joining DHL Supply Chain means becoming part of an established and world-renowned organization. This experience is invaluable for future career progression in logistics and supply chain management.
• Structured Work Environment: The role offers a defined shift pattern (Monday to Friday, with a rotating late shift) and a clear salary range (£24,700 - £25,000), providing predictability and stability for your work-life balance.
• Exposure to Core Logistics Operations: You'll gain practical experience in asset maintenance and rental processes, directly contributing to the smooth running of a critical supply chain function.
• Comprehensive Benefits Package: DHL offers a range of attractive benefits, including a generous pension scheme, free parking, an on-site canteen, and access to discounts and employee assistance programs. This demonstrates a commitment to employee well-being.
• Emphasis on Employee Development: The company highlights its commitment to building an inclusive workplace and values diverse skills and experiences.

Key Considerations for Your Career Path:

• Focus on Customer Service Excellence: The core of this role is achieving call centre KPIs and ensuring timely responses to vendor and site calls. Candidates with a genuine passion for customer service and a proactive approach will thrive.
• Handling High-Pressure Situations: The job description explicitly mentions the need to work under pressure, particularly with high-volume phone calls and the requirement to answer breakdown calls within 7 seconds. Resilience and effective communication are paramount.
• Developing Essential Administrative Skills: You'll be responsible for general administrative support, requiring strong organizational abilities and proficiency in essential software like Word and Excel.
• Potential for Skill Development: While fleet maintenance knowledge is desirable but not essential, this role offers an excellent opportunity to gain exposure to such areas and potentially develop new skills.
• Shift Flexibility Discussion: The company is open to discussing flexible working patterns, suggesting that while the outlined shifts are standard, there may be avenues for discussion regarding alternative arrangements during the interview process.
• Proactive Application: Given the continuous review of applications and the possibility of early closure, candidates are strongly encouraged to apply as soon as possible.

In summary, this Customer Service Administrator role at DHL Supply Chain is an excellent opportunity for individuals seeking a stable and rewarding career in a dynamic industry. It's particularly well-suited for those with strong communication skills, a dedication to service, and the ability to perform effectively in a fast-paced environment. By embracing the challenges and leveraging the support offered, successful candidates can build a strong foundation for a successful career within DHL and the broader logistics sector.