Customer Service Administrator reference: 10114641

Career Opportunity: Customer Service Administrator - Life & Pensions Division

Are you a dedicated individual with a passion for exceptional customer service and a keen eye for detail? This Customer Service Administrator role, based in the heart of Manchester City Centre, presents an exciting opportunity to join a dynamic team within Capita's Regulated Services division. While the contract is hybrid, this specific role requires full-time, office-based work within our Document Management Centre.

What This Opportunity Offers You:

This position is ideal for someone looking to build a career in administration and customer service, particularly within the vital Life and Pensions sector. You'll be at the forefront of ensuring client satisfaction, directly contributing to the smooth operation of crucial financial services.

• Career Foundation: Gain valuable experience in data processing, customer inquiry resolution, and administrative best practices within a regulated industry.
• Skill Development: Benefit from comprehensive training, enhancing your abilities in data management, customer communication, and problem-solving.
• Impactful Role: Play a critical role in helping customers by resolving inquiries efficiently and accurately, directly contributing to their peace of mind.
• Team Environment: Work within a supportive Operations Team where collaboration and dedication to customer experience are highly valued.
• Flexibility & Growth: The opportunity to gain exposure to various back-office teams, fostering a broad understanding of operations and providing potential avenues for future career development within Capita.
• Competitive Compensation & Benefits: A starting salary of £24,043.50, coupled with an attractive benefits package including generous holiday allowance (rising with service), company-matched pension, life assurance, and extensive parental leave policies.
• Work-Life Balance Support: While this role is office-based, Capita offers a range of voluntary benefits and resources designed to support your lifestyle and wellbeing.

Key Considerations for Your Career Path:

This role is designed for individuals who thrive in a structured environment and are committed to delivering a high standard of service. Here’s what to keep in mind as you consider this opportunity:

• Office-Based Commitment: The nature of the work within the Document Management Centre requires your presence in the Manchester City Centre office throughout your working hours.
• Dedicated Customer Focus: Your primary responsibility will be to ensure customer happiness, with a strong emphasis on resolving issues effectively on the first contact.
• Data Accuracy & Procedure Adherence: Meticulous attention to detail is paramount when processing sensitive life and pensions data and adhering to documented procedures.
• Problem-Solving Aptitude: You will be expected to handle customer inquiries and problems, escalating complex issues to senior staff when necessary.
• Manual Handling: Be prepared for some manual handling tasks as part of the daily operational requirements.
• Adaptability: A willingness to be flexible and support other back-office teams when needed is essential for the smooth running of the department.
• Rigorous Checks: Successful candidates will undergo standard employment checks, including right to work, basic disclosure, credit referencing, and comprehensive 3-year reference checks.

This Customer Service Administrator role offers a solid foundation for a career in regulated services. If you are a motivated, customer-centric individual seeking a stable and supportive work environment, this could be the perfect next step in your professional journey.