Customer Service Advisor - Payment Support (Endeavour Sheffield, Sheffield, United Kingdom)

Review: Payment Support Role at Plusnet - A Foundation for Your Career Growth

For individuals with a knack for problem-solving and a desire for meaningful customer interactions, this Payment Support role at Plusnet presents an exciting opportunity to launch or advance your career. Located in Sheffield, this position is ideal for those who are naturally helpful, possess a calm demeanor, and excel at building rapport, as Plusnet is committed to providing comprehensive training.

Key Advantages for Candidates:

• Career Development Support: Plusnet emphasizes career growth and offers tailored training to help you build a lasting career within the company. This is not just a job; it's a stepping stone.
• Meaningful Customer Impact: You'll be directly assisting customers with their payment queries, offering support and solutions during potentially challenging times. This role allows you to make a tangible difference in people's lives.
• Focus on Well-being and Flexibility: Plusnet demonstrates a strong commitment to employee well-being through flexible working arrangements, including scheduling your own breaks and banking time, and the option of occasional home working.
• Exceptional Benefits Package: The role comes with a competitive starting salary of £25,087.00, plus incentives and bonuses. Beyond that, Plusnet offers a suite of benefits designed to support your life inside and outside of work:
  • Comprehensive Health Support: 24/7 Online GP access for you and your immediate family, market-leading paid carer's leave, and optional private healthcare and dental.
  • Family Support: Equalized maternity, paternity, and adoption leave with generous paid leave in the first year.
  • Financial Perks: Significant discounts on Plusnet/EE/BT products, and a Season Ticket Travel Loan to ease commuting costs.
  • Community Engagement: Paid volunteering days to contribute to your local community.
• Strong Team Culture: You'll be joining a great team that fosters a supportive environment for professional development.

Key Considerations for Your Career Path:

• Transferable Skills are Valued: While specific experience isn't required, strong communication, problem-solving, and relationship-building skills are paramount. If you possess these qualities, you are well-positioned for success.
• Customer-Centric Mindset: This role requires genuine empathy and a commitment to providing excellent customer service. You will be the first point of contact for customers needing assistance with their payments, and taking ownership of their issues is crucial.
• Adaptability and Resilience: The nature of payment support involves navigating customer concerns with patience and understanding. The ability to remain calm under pressure and adapt to different customer needs will be essential.

This Payment Support role at Plusnet offers a robust platform for individuals seeking a career that combines customer engagement with comprehensive support and growth opportunities. If you are looking for a role where you can make a difference, be valued, and develop professionally, this is a compelling opportunity to explore.