Customer and Product Training Instructor

Customer and Product Training Instructor - A Unique Opportunity with Rolls-Royce

Are you an experienced technical trainer with a passion for aviation and a desire to shape the future of aerospace? Rolls-Royce, a company synonymous with innovation and progress, is seeking a dedicated Customer and Product Training Instructor to join their esteemed team in Derby, UK. This hybrid role offers a compelling blend of technical expertise, customer interaction, and the chance to be part of a global leader that powers, protects, and connects the world.

Why Consider This Role?

This position is more than just a job; it's an opportunity to contribute to a company that has a rich history of shaping the modern world. Rolls-Royce fosters a culture where individuality is celebrated, diverse perspectives drive innovation, and a commitment to progress is at the forefront. If you thrive in an environment that values caring, belonging, and integrity, this could be the perfect fit for your career journey.

Key Advantages for Candidates:

• Impactful Work: Deliver world-class engine maintenance training to airline customers, directly contributing to the safe and efficient operation of Rolls-Royce powered aircraft.
• Continuous Learning & Development: Rolls-Royce is deeply invested in your growth. You'll have access to extensive opportunities for professional development, ensuring your skills remain at the cutting edge of the industry.
• Cutting-Edge Technology Integration: Be at the forefront of training innovation by contributing to the development and delivery of training using modern digital platforms such as Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR).
• Global Exposure: While based in Derby, the role involves delivering training both domestically and internationally, including locations like Singapore and in-country client sites, offering valuable global experience.
• Expertise and Representation: As a subject matter expert, you will represent Rolls-Royce, a responsibility that comes with significant professional prestige and the opportunity to influence customer relationships.
• Competitive Compensation & Benefits: Rolls-Royce offers an attractive salary, a bonus structure, comprehensive employee support, and valuable employee discounts, making this a financially rewarding opportunity.
• Hybrid Working Model: Enjoy a flexible hybrid work arrangement, allowing for a healthy balance between office-based collaboration and remote work, with an expectation of attending the workplace for approximately three days per week.

Key Considerations for Your Career Path:

• Technical Acumen: A strong, in-depth technical understanding of large civil gas turbine engines and their maintenance, overhaul, or new engine activities is essential. Knowledge of on-wing aero engine activities would be a significant advantage.
• Regulatory Compliance: You will be working within stringent regulatory frameworks, including CAA, EASA, and DGCA Part 147 and Part 66 standards. Maintaining these standards in training materials, processes, and facilities is a core responsibility.
• Instructional Design & Delivery: Excellent communication, presentation, and leadership skills are vital for effectively delivering training to diverse audiences with varying levels of English proficiency. The ability to simplify complex technical information into easily understandable formats is crucial.
• Adaptability and Innovation: The role demands a proactive approach to improving training methods and seeking out new digital solutions. You should be comfortable exploring and implementing novel approaches to training delivery.
• Global Travel: A willingness and ability to travel worldwide, sometimes with short notice, is a necessary component of this role.
• Problem-Solving and Interpersonal Skills: You'll need to navigate interpersonal dynamics, resolve issues calmly, and understand the representational aspect of your role when interacting with customers.

This Customer and Product Training Instructor position at Rolls-Royce presents a remarkable opportunity for seasoned professionals to leverage their technical expertise, refine their instructional abilities, and contribute to the ongoing success of a globally recognized industry leader. If you are driven by excellence, committed to continuous improvement, and eager to make a tangible difference in the world of aviation, this role warrants your serious consideration.