Customer Service Assistant - Day shift

A Rewarding Opportunity in Customer Service Support: Explore Your Potential with Co-op Retail Logistics

Are you seeking a stable, permanent role where your excellent organisational and communication skills can truly make a difference? Co-operative Retail Logistics, part of the globally recognised Co-op movement, is looking for a dedicated Customer Service Support Assistant to join their team in St. Helens. This position offers a fantastic chance to contribute to a company with a strong social purpose and a commitment to its people.

This role is ideal for individuals who thrive in a fast-paced environment and possess a keen eye for detail. You'll play a crucial part in ensuring the smooth delivery of goods to retail stores by effectively managing and resolving queries related to claims and deliveries. Your ability to liaise with both internal teams and store colleagues will be key to success.

Advantages for Aspiring Candidates:

• Meaningful Work & Strong Brand Values: Be part of a co-operative that genuinely cares about its members, customers, colleagues, and communities. Your work will contribute to building a fairer world.
• Competitive Compensation & Benefits: Earn an attractive hourly rate of £12.21 - £17.47, with additional allowances for weekend shifts. Beyond the salary, a comprehensive benefits package awaits, including:
  • Generous holiday entitlement starting at 30 days per year (inclusive of bank holidays).
  • A substantial 30% discount on Co-op branded products.
  • A robust pension scheme with up to 10% employer contributions.
  • Access to Wagestream for managing your earnings.
  • A free employee assistance programme offering extensive health, financial, and wellbeing support.
  • Opportunities for financial support through credit unions, including loans for rentals and season tickets.
  • Regular free eye tests.
  • On-site amenities such as a subsidised canteen and free parking.
• Structured Work Schedule: This is a full-time, permanent position offering 32 hours per week. The day shift runs from either 7 am to 2 pm or 8 am to 4 pm, operating on a 5-days-out-of-7 rota, providing a predictable work-life balance.
• Career Development & Support: The Co-op is committed to diversity and inclusion. They actively encourage applications from all backgrounds and offer reasonable adjustments during the recruitment process for candidates with disabilities. You'll also benefit from a clear process for escalating issues and receiving support from management.

Key Considerations for Your Career Path:

• Essential Skills: This role requires proven customer service experience, exceptional organisational skills, and strong communication abilities. You should be comfortable working at pace, maintaining accuracy, and collaborating effectively within a team.
• Problem-Solving Focus: The core of this role involves investigating and resolving issues that impact store deliveries. A proactive and analytical approach to problem-solving will be highly valued.
• Adaptability: You'll need to be adaptable to support various operational activities, such as store refits and schedule changes, ensuring seamless operations for retail partners.
• Commitment to Accuracy: Accurate administration and recording of data are paramount. A meticulous approach will be essential for maintaining efficient systems and providing reliable information.
• Application Process: Be prepared for an online assessment as part of the application, which typically takes around 10 minutes to complete.

If you are a motivated individual looking to join a reputable organisation with a strong ethical compass and a supportive environment, this Customer Service Support Assistant role at Co-op Retail Logistics presents an excellent opportunity to advance your career and contribute to a company that truly values its people.