CBS Adviser - Complaints Specialist

Explore a Meaningful Career as a CBS Adviser - Complaints Specialist with the Co-op!

This opportunity as a CBS Adviser - Complaints Specialist offers a chance to be at the heart of delivering exceptional service within the Co-op's Business Services (CBS) organisation. If you're a driven individual with a passion for customer advocacy and a knack for resolving issues with empathy and professionalism, this role could be an excellent step in your career journey.

What Makes This Opportunity Stand Out?

The role of Complaints Specialist is pivotal in ensuring the Co-op's Funeralcare business upholds its commitment to its customers and member-owners. You'll be instrumental in:

• End-to-End Complaint Resolution: Take ownership of the entire complaint process, from initial contact to final resolution, ensuring a smooth and compassionate experience for those seeking support.
• Driving Service Improvement: Beyond resolving individual cases, you'll have the opportunity to identify trends and provide valuable insights that contribute to the continuous improvement of Co-op services. This is a chance to make a tangible impact on how the Co-op operates.
• Embodying Co-op Values: This position is ideal for individuals who naturally exude empathy, resilience, and a strong sense of ethical conduct. You'll be expected to uphold the Co-op's core values in every interaction.

Key Considerations for Your Career Path:

When considering this role, it's beneficial to reflect on how it aligns with your professional aspirations:

• Skill Development: This position offers a strong foundation in customer service, conflict resolution, and communication. You will hone your ability to manage challenging conversations with grace and efficacy.
• Structured Onboarding: The initial 13 weeks of intensive office-based training will equip you with the comprehensive knowledge and skills necessary to excel. This focused period is designed for your success.
• Flexible Working: Following your initial training, the role adopts a hybrid working model, allowing you to balance your professional responsibilities with your personal life. This offers a great blend of structure and autonomy.
• Meaningful Impact: Working within the Funeralcare sector means you'll be directly contributing to helping people during sensitive times. This can be incredibly rewarding for those seeking purpose-driven work.
• Career Progression: The Co-op emphasizes training and support for career development. This role can serve as a gateway to various avenues within the wider CBS organisation.

What You'll Bring to the Co-op:

• Excellent verbal and written communication skills are essential for clear and effective interaction.
• Proven experience in delivering outstanding customer service and successfully resolving complaints.
• High emotional intelligence and resilience to navigate sensitive situations with professionalism and understanding.
• Strong organisational and planning abilities to manage a varied workload efficiently.

Why Choose the Co-op?

Joining the Co-op means becoming part of a unique organisation that prioritises its members and communities. Beyond a competitive salary of £25,000 and excellent benefits, you can expect:

• A supportive and inclusive work environment that values diversity.
• Opportunities for professional growth and development.
• A comprehensive benefits package, including holiday, pension contributions, and discounts.
• A commitment to colleague well-being through virtual healthcare and support services.

This role is more than just a job; it's an opportunity to contribute to a purpose-led organisation and build a fulfilling career.