Customer Team Leader reference: 1057217

Opportunity Review: Customer Team Leader at Co-op, Whitley Bay

This role offers an exciting opportunity for individuals looking to step into a leadership position within a community-focused retail environment. As a Customer Team Leader at Co-op, you will play a pivotal role in ensuring the smooth operation of the store, supporting your team, and delivering exceptional customer service.

Advantages for Potential Candidates:

• Career Growth and Development: Co-op is committed to supporting your career progression. You will receive full, paid training and dedicated support, making this an ideal role for those looking to develop leadership skills.
• Lucrative Benefits Package: Beyond competitive hourly pay, candidates will enjoy a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contribution, access to virtual healthcare services for you and your family, and an impressive 30% discount on all Co-op products.
• Work-Life Balance Considerations: This is a permanent, part-time role (20 hours per week) with the potential for regular overtime. The varied shift patterns, while requiring flexibility, are designed to accommodate different lifestyles and are discussed during the interview process. Rotas are shared three weeks in advance and accessible via mobile.
• Values-Driven Organisation: Co-op has a rich history of focusing on fairness and community. Joining means becoming part of a team that values its colleagues and is dedicated to making a positive impact.
• Comprehensive Well-being Support: The company provides robust support for your physical, mental, and financial well-being, including market-leading policies for significant life events and a 24/7 employee assistance service.
• Flexible Application Process: The ability to apply via mobile device without the need for a CV streamlines the initial application stage.

Key Considerations for Your Career Path:

• Leadership and Teamwork: This role requires a balance between leading and coaching your team, and hands-on involvement on the shop floor. If you thrive in environments where you can both guide others and contribute directly, this is a great fit.
• Flexibility in Working Hours: The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, are a key aspect of this role. Candidates should be prepared for this flexibility and discuss their availability during the interview.
• Age Requirement: Candidates must be aged 18 or over, a requirement linked to authorising age-related sales.
• Problem-Solving and Operational Skills: The role involves a range of responsibilities, from managing stock accuracy and diligence checks to ensuring store safety and cleanliness. Strong organisational and problem-solving skills are essential.
• Community Engagement: A desire to build relationships and get involved in the local community is encouraged, aligning with Co-op's core values.
• Commitment to Inclusion: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from all backgrounds and offer reasonable adjustments throughout the recruitment process, including under the Disability Confident scheme.

The Customer Team Leader position at Co-op offers a rewarding pathway for individuals who are customer-focused, possess strong interpersonal skills, and are eager to take on leadership responsibilities within a company that prioritizes its people and communities. It is a role that provides not just employment, but also a chance to grow and make a tangible difference.