Customer Service Supervisor (SED) KX)

Review: Customer Services Supervisor, University of Southampton Libraries

This review provides an overview of the Customer Services Supervisor opportunity at the University of Southampton Libraries, highlighting key aspects to help potential candidates make informed career decisions.

The Opportunity

The University of Southampton Libraries is seeking a motivated and experienced individual to join their team as a Customer Services Supervisor. This role is based at the Health Service Library, situated within Southampton General Hospital, offering a unique and dynamic work environment. You will be instrumental in delivering excellent service to a diverse user base, including university staff, University Hospital Southampton (UHS) staff, students, and external visitors.

Advantages for Candidates

This position presents several compelling advantages for individuals looking to advance their careers in library and customer service management:

• Impactful Role: You will have the opportunity to directly influence and enhance the library experience for a wide range of users, contributing to a vital academic and healthcare community.
• Team Leadership: As a Supervisor, you will gain valuable experience in leading and developing a small team of Customer Services Assistants, fostering a positive and high-performing work environment.
• Diverse User Interaction: The role involves engaging with a broad spectrum of users, providing rich opportunities for developing strong interpersonal and communication skills.
• Professional Development: The University offers a structured training program, ensuring you have the tools and knowledge to excel in your role and grow within the organization.
• Attractive Benefits Package: Successful candidates will benefit from a competitive salary (pro rata), generous annual leave entitlement, University Closure Days, and a contributory pension scheme.
• Exposure to Multiple IT Systems: You will gain practical experience with various IT systems and communication platforms essential for modern customer service delivery.

Key Considerations for Your Career Path

To help you assess if this role aligns with your career aspirations, consider the following:

• Customer-Facing Experience is Essential: The job description explicitly mentions the need for prior experience in a customer-facing role. Demonstrating your ability to provide excellent service is crucial.
• Strong Communication Skills: Effective communication, both in person, over the phone, and in online environments, is paramount. If you thrive on clear and engaging interactions, this role will be a good fit.
• IT Proficiency: While standard Microsoft software experience is required, a willingness and ability to adapt to a range of IT systems is key. Familiarity with library-specific systems or a quick learning curve with new technologies will be an asset.
• Shift Pattern: The position operates on a specific shift pattern: Friday – Sunday, 13:45 – 20:15. Candidates should ensure this schedule aligns with their personal commitments and career goals.
• Part-Time Commitment: This is a part-time role, with 19.5 hours per week.
• Location: The role is based at the Health Service Library within Southampton General Hospital. Consider how this location fits within your daily commute and work-life balance.

This Customer Services Supervisor position offers a rewarding career step for individuals passionate about delivering exceptional service within an academic and healthcare setting. If you possess strong interpersonal skills, a proactive attitude, and a desire to lead a small team, this opportunity at the University of Southampton Libraries could be an excellent choice for your professional journey.