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Unlock Your Potential as a Customer Service Advisor in Residential Services

Are you passionate about delivering exceptional service and contributing to a vibrant student community? This Customer Service Advisor role within Residential Services presents a fantastic opportunity to build your career in a dynamic, student-focused environment. Residential Services plays a crucial role in providing accommodation for approximately 6,500 students annually, and you'll be an integral part of the team ensuring their experience is seamless and positive.

This position offers a chance to gain invaluable experience across various facets of student accommodation management, from operational support to direct student engagement.

What the Role Entails:

• Supporting Key Initiatives: You will play a vital role in supporting the Student Accommodation Accreditation Scheme (SASSH) and managing advert activations, including all related communications within residences.
• Optimising Accommodation: Assist in the efficient allocation of University accommodation, a critical task especially during busy periods to ensure rooms are filled and minimize vacancies.
• Expert Advice Provider: Offer clear, professional, and helpful advice to students and stakeholders on accommodation options and contractual agreements, building trust and understanding.
• Data Integrity: Maintain accurate records and generate routine reports, contributing to the smooth operational flow of the team.
• Collaborative Contribution: Engage in team projects and provide administrative support where needed, fostering a collaborative and proactive team spirit.

Key Advantages for Your Career Path:

• Direct Student Impact: This role places you at the forefront of student life, allowing you to make a tangible difference in their university journey.
• Diverse Experience: Gain broad experience in student housing operations, private housing sector insights, and essential communication strategies – a valuable combination for future roles.
• Skill Development: You'll hone your skills in system learning, organisation, prioritisation, and professional communication across multiple platforms.
• Structured Part-Time Role: The permanent, part-time nature (25 hours/week) offers a great work-life balance, with fixed afternoon working hours (1-6 pm) that provide predictability.
• Professional Growth: Occasional evening or weekend work during peak times offers exposure to critical operational phases and demonstrates your commitment.
• Valuable Benefits: Access to a comprehensive suite of University employee benefits further enhances the attractiveness of this opportunity.

Considerations for Aspiring Candidates:

• Adaptability and Learning: A key requirement is the ability to quickly learn new systems. If you're comfortable with technology and eager to embrace new tools, you'll thrive here.
• Organisational Prowess: The environment is busy and demands strong organisational skills and the ability to effectively prioritise tasks to meet deadlines.
• Communication Excellence: Building strong working relationships is paramount. Candidates who can communicate clearly, professionally, and empathetically across diverse mediums will be highly successful.
• Proactive and Detail-Oriented: A proactive, flexible, and solution-focused approach, coupled with meticulous attention to detail, will be essential for excelling in this role.

This role is ideal for individuals looking to solidify their administrative and customer service expertise within a well-established educational institution, contributing significantly to the student experience. If you are organised, communicative, and eager to learn, this is an excellent opportunity to advance your career.