Customer Services Co-ordinator

## Discover a Rewarding Career in Library Services: A Review for Aspiring Professionals This opportunity within a dynamic university library presents a unique and potentially very fulfilling career path for individuals passionate about supporting academic and student communities. For those seeking to contribute to a vibrant educational environment and develop their leadership and operational skills, this role offers a compelling proposition. Key Advantages for Candidates:

This position is ideal for individuals who thrive in structured environments and are looking for a role with significant responsibility. The core advantages of this opportunity include:

• Leadership and Supervisory Experience: You will play a crucial role in the day-to-day supervision of Library Customer Service Assistants, delegating tasks and acting as a key escalation point. This is an excellent platform to hone your leadership and people management skills.
• Operational Coordination: The role involves coordinating cross-service operational activities, offering valuable experience in managing complex processes and ensuring smooth library functioning.
• Front-line Impact: You will be directly contributing to the high-quality support provided to the university's staff, students, and external customers, making a tangible difference in their academic and research endeavors.
• Exceptional Benefits Package: The university offers a generous benefits package that significantly enhances work-life balance and well-being. This includes:
  • Generous Annual Leave: A substantial 42 days of annual leave (26 days holiday plus approximately 16 days for bank holidays and university closures) allows for excellent work-life balance and rejuvenation.
  • Robust Pension Scheme: Access to generous pension scheme options and life assurance provides long-term financial security.
  • Health and Wellbeing Focus: Discounted access to "The Edge," a state-of-the-art campus gym with comprehensive facilities, promotes a healthy lifestyle.
  • Continuous Professional Development: Opportunities for personal and professional growth are available through the Organisational Development & Professional Learning team.
  • Additional Perks: On-site childcare, shopping discounts, and travel schemes further enhance the overall employee experience.
• Campus Environment: Being based on a university campus provides a stimulating and intellectually rich environment, with opportunities to engage with a diverse community.

While this role offers significant advantages, potential candidates should carefully consider the following aspects:

• Unique Working Pattern: The role operates on a Sunday to Thursday schedule, with working hours from 16:30 to 00:30 all year round. This consistent night-time shift requires a strong commitment and may not suit everyone's lifestyle or personal commitments. It is essential to assess if this working pattern aligns with your long-term career goals and personal preferences.
• Cross-Site Responsibilities: Although primarily based at one campus library, the expectation to work cross-site on a regular basis means adaptability and the ability to navigate different library environments will be beneficial.
• Visa Sponsorship: Please note that this position is not eligible for Skilled Worker visa sponsorship. Candidates requiring visa sponsorship should explore alternative visa options.
• Career Progression: This role offers excellent foundational experience in library operations and supervision. For those aspiring to higher management positions within library services, this role provides a strong stepping stone. However, candidates should also consider how this specific role fits into their broader career trajectory and what further development might be needed to reach their ultimate career aspirations.

This position is an excellent opportunity for individuals seeking to contribute to a vital university service while enjoying a comprehensive benefits package and developing valuable operational and leadership skills. By carefully weighing the unique working pattern against the substantial advantages, candidates can make an informed decision about whether this role is the right next step in their career journey.