Customer Team Leader reference: 1057504

## Unlock Your Leadership Potential: Customer Team Leader Opportunity at Co-op

Are you ready to step into a role that blends customer service excellence with team leadership and offers genuine career development? The Co-op in Hednesford is seeking dedicated individuals to join their team as Customer Team Leaders. This part-time, permanent position offers a competitive hourly rate and the chance to become an integral part of a values-driven organization.

Key Advantages for Aspiring Leaders:

• Leadership Development: This role is an excellent stepping stone for individuals looking to cultivate their leadership skills. You'll be responsible for coaching and supervising Customer Team Members, deputizing for the Store Manager, and playing a key role in implementing new products and initiatives.
• Comprehensive Training: Co-op prioritizes your growth by providing full, paid training. This ensures you're well-equipped to excel in your responsibilities and confident in your ability to lead.
• Exceptional Benefits Package: Beyond the hourly pay, Co-op offers a suite of attractive benefits designed to support your well-being and financial security. These include:
  • Generous Holiday Allowance: 36 days of holiday (pro-rata for part-time colleagues), providing ample time for rest and personal pursuits.
  • Attractive Pension Scheme: With up to 10% Co-op contribution, securing your financial future.
  • Healthcare Support: Access to virtual healthcare services for yourself and your family, including GP appointments, mental health support, and more.
  • Employee Assistance Program: A 24/7 service offering support for various life challenges.
  • Money Management Tool: Wagestream allows you to access a portion of your earned pay before payday, offering financial flexibility.
  • Significant Product Discount: Enjoy a 30% discount on all Co-op products, a valuable perk for everyday savings.
• Meaningful Work & Community Focus: Co-op is renowned for its commitment to fairness and community. As a Customer Team Leader, you'll contribute to a positive store environment and be involved in initiatives that benefit the local community.
• Work-Life Balance Support: While flexibility is key, Co-op provides rotas three weeks in advance, accessible via your mobile, aiding in better personal planning.

Key Considerations for Your Career Path:

• Age Requirement: Candidates must be 18 years or older due to the responsibility of authorising age-related sales.
• Shift Flexibility: The role requires a degree of flexibility with varied shifts, including early mornings, afternoons, late evenings, and weekends. These will be discussed in detail during the interview process.
• Hands-On Approach: While leadership is central, the role also involves hands-on tasks such as restocking shelves and maintaining store cleanliness. A willingness to "roll up your sleeves" is essential.
• People-Centric Skills: Success in this role hinges on strong interpersonal skills, a genuine care for customers and colleagues, and the ability to build positive relationships.
• Problem-Solving and Organization: You'll need to be organized and adept at problem-solving to ensure smooth store operations and a positive customer experience.
• Adaptability to Change: As a leader, you'll be involved in implementing new products and services, requiring an adaptable and proactive mindset.

This Customer Team Leader position at Co-op is an exciting opportunity for individuals who are passionate about service, eager to develop their leadership abilities, and want to be part of an organization that truly values its people and communities. If you're looking for a role that offers growth, a supportive environment, and meaningful work, this could be the perfect fit for your career journey.