Customer Team Leader reference: 1061699

Discover a rewarding career opportunity as a Customer Team Leader at The Co-operative Food in Coventry. This role offers a blend of leadership responsibilities and hands-on customer service, set within a company with a rich history of community focus and colleague care.

Key Advantages for Candidates:

• Career Growth and Development: Co-op is committed to your professional journey, offering dedicated support for career progression and personal development. You'll receive full, paid training to equip you with the skills needed to excel.
• Exceptional Benefits Package: Beyond competitive pay of £13.99 per hour, this role boasts an impressive array of benefits designed to support your wellbeing and financial security. These include a generous 36 days of holiday (pro-rata), a pension scheme with up to a 10% employer contribution, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance and Flexibility: While this is a permanent, part-time role of 14 hours per week with regular overtime opportunities, Co-op understands the importance of work-life balance. Rotas are shared three weeks in advance and accessible via mobile, and the varied shift patterns, while requiring flexibility, are discussed at interview to accommodate individual needs where possible.
• Meaningful Work and Community Impact: As a Customer Team Leader, you'll play a vital role in delivering excellent customer service and fostering a positive store environment. You'll also be involved in community initiatives, aligning with Co-op's long-standing commitment to fairness and community betterment.
• Modern Application Process: For added convenience, you can apply for this role directly from your mobile device, with no CV required, making the initial step into this opportunity seamless.

Key Considerations for Candidates:

• Leadership and Teamwork: This role requires you to coach and supervise Customer Team Members, deputise for the Store Manager, and lead by example. A balance between supportive leadership and a willingness to contribute to all operational tasks, such as restocking and cleaning, is essential.
• Age Requirement: Due to the need to authorise age-related sales, applicants must be aged 18 or over.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While flexibility is key, the specific schedule will be discussed at interview to ensure mutual understanding.
• Commitment to Learning: A genuine desire to learn, grow, and develop leadership skills is crucial for success in this role. You'll be encouraged to take ownership and handle challenging situations, contributing to your ongoing development.
• Inclusive Environment: Co-op is dedicated to building diverse and inclusive teams. Candidates who embrace collaboration and contributing to an environment where everyone feels valued will thrive.

This Customer Team Leader position presents an excellent opportunity for individuals looking to step into a leadership role within a supportive and values-driven organisation. If you possess strong people skills, a proactive approach, and a commitment to excellent customer service, this could be your next career move.