Customer Team Leader reference: 1061703

Review: Customer Team Leader Opportunity at The Co-operative Food

This Customer Team Leader role at The Co-operative Food in Newcastle-under-Lyme presents a compelling opportunity for individuals looking to step into a leadership position within a values-driven organisation. With a competitive hourly rate of £13.99 and guaranteed hours plus regular overtime, this permanent position offers a solid foundation for career growth.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to supporting your growth. You'll receive full, paid training and dedicated support to help you progress your career. This is an excellent pathway for those aspiring to move into management roles.
• Comprehensive Benefits Package: Beyond the base pay, the benefits are substantial and cater to holistic wellbeing. This includes a generous 36 days of holiday (pro rata), a pension scheme with up to a 10% employer contribution, virtual healthcare services for you and your family, and a significant 30% discount on all Co-op products. The inclusion of a money management app (Stream) and a cycle-to-work scheme further enhances financial and lifestyle benefits.
• Meaningful Work & Community Focus: Co-op's long-standing commitment to fairness and community is a significant draw. As a Customer Team Leader, you'll contribute to delivering excellent customer service while also playing a role in the local community's well-being, aligning with a purpose beyond profit.
• Supportive Workplace Policies: The organisation champions market-leading policies designed to support colleagues through various life events, demonstrating a commitment to employee welfare and an understanding of personal circumstances.
• Flexibility & Work-Life Balance: While the role requires varied shifts including early mornings, late evenings, and weekends, rotas are shared three weeks in advance and are accessible via mobile. This allows for better planning and a degree of control over your work-life balance.
• Inclusive Environment: Co-op actively fosters a diverse and inclusive workplace, welcoming applications from all backgrounds and committed to creating an environment where everyone feels they belong.

Key Considerations for Candidates:

• Leadership Responsibilities: This role involves supervising and coaching Customer Team Members, deputising for the Store Manager, and taking ownership of store operations. Candidates should possess strong people skills, a proactive attitude, and the ability to balance leading with hands-on tasks on the shop floor.
• Age Requirement: Due to the responsibility of authorising age-related sales, candidates must be aged 18 or over.
• Shift Flexibility: The varied shift patterns are a core aspect of the role. Candidates should be prepared for and comfortable with working early mornings, late evenings, and weekends.
• Problem-Solving & Adaptability: The role requires handling a range of tasks, from restocking shelves to managing spillages and dealing with challenging customer situations. Strong organisational and problem-solving skills are essential.
• Application Process: The application process involves completing two online assessments, which take approximately 20 minutes. Candidates are encouraged to apply using their mobile devices, with no CV required.

Career Path Guidance:

This Customer Team Leader position is an excellent stepping stone for individuals looking to develop their leadership skills in a retail environment. It provides invaluable experience in team management, operational oversight, and customer engagement. For those with a genuine desire to help people and contribute to a community-focused business, this role offers not just a job, but a chance to grow within an organisation that values its people and their well-being.