Customer Team Leader reference: 1054699

Discover Your Leadership Potential: Customer Team Leader at Co-op

Are you seeking a role that offers both fulfilling customer interaction and the chance to develop your leadership skills? The Customer Team Leader position at Co-op presents a compelling opportunity for individuals eager to make a tangible impact within a community-focused organisation. This role is ideal for those who thrive in a dynamic environment and are passionate about delivering excellent service while nurturing a positive team atmosphere.

Key Advantages for Aspiring Leaders:

• Career Growth and Support: Co-op is committed to your development. You'll receive full, paid training from the outset, along with ongoing dedicated support to help you advance your career. This is a fantastic entry point into leadership, providing the tools and guidance you need to succeed.
• Meaningful Benefits Package: Beyond a competitive hourly rate of £13.99, this role comes with an impressive array of benefits. Enjoy a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% Co-op contribution, access to virtual healthcare services for your entire family, and a substantial 30% discount on all Co-op products.
• Impactful Role: As a Customer Team Leader, you'll be instrumental in guiding your store team. This involves coaching and supervising Customer Team Members, deputising for the Store Manager, and ensuring a seamless customer experience through excellent service and operational diligence.
• Community Focus: Co-op's enduring commitment to fairness and community is at its core. This role offers the chance to be part of an organisation that actively contributes to local communities, allowing you to build relationships and support initiatives that matter.
• Wellbeing Support: Co-op prioritises the holistic wellbeing of its colleagues. You'll benefit from support for your physical, mental, and financial health, along with market-leading policies designed to assist during significant life events.
• Flexible Working: While the role involves 16 hours per week plus regular overtime, the varied shifts (including early mornings, afternoons, late evenings, and weekends) offer flexibility, with rotas shared three weeks in advance and accessible via your mobile.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This is a leadership role, requiring you to actively coach, supervise, and motivate your team. You'll be expected to take ownership, manage challenging situations, and deputise for the Store Manager, so a proactive and responsible approach is essential.
• Varied Shift Patterns: The role requires flexibility in working hours, encompassing store opening and closing times, as well as weekend work. Candidates should be comfortable with these varied shifts, which will be discussed in more detail during the interview process.
• Operational Duties: Beyond leadership, you'll be involved in the day-to-day running of the store. This includes tasks such as re-stocking shelves, ensuring store safety and cleanliness, and managing stock accuracy.
• Age Requirement: Due to the responsibilities associated with authorising age-related sales, candidates must be 18 years of age or older.
• Application Process: The application process is streamlined and mobile-friendly, with no CV required. It does, however, include two online assessments designed to take approximately 20 minutes.

If you are a motivated individual with a genuine desire to serve customers, develop your leadership capabilities, and contribute positively to a community-focused organisation, this Customer Team Leader role at Co-op is an excellent step forward in your career journey. You'll be joining a supportive environment that values your contribution and invests in your future.