Customer Team Leader reference: 1058543

Customer Team Leader Opportunity at Co-op: Lead with Purpose and Grow Your Career

Are you a motivated individual with a passion for excellent customer service and a desire to step into a leadership role? The Co-op is seeking dedicated Customer Team Leaders to join their vibrant team. This role offers a unique blend of customer-facing responsibilities and team supervision, providing a fantastic platform for career development within a company deeply committed to its members and communities.

What You'll Bring to the Role:

• Leadership Potential: The Co-op is looking for individuals who can coach and supervise Customer Team Members, deputise for the Store Manager, and drive forward store initiatives. This is an excellent opportunity to hone your leadership skills.
• Customer Focus: A genuine care for customer needs is paramount. You'll be responsible for delivering friendly, welcoming, and helpful service, often taking ownership of challenging situations.
• Team Collaboration: The ability to build positive relationships with both customers and colleagues is key. You'll foster an inclusive culture where every team member's voice is valued.
• Operational Excellence: This role involves a hands-on approach, from restocking shelves to ensuring store safety and managing diligence checks. Strong organisational and problem-solving skills are a definite advantage.
• Flexibility and Adaptability: The role requires varied shifts, including early mornings, afternoons, late evenings, and weekends. Candidates who can adapt to a flexible working pattern will thrive.
• Age Requirement: Please note that applicants must be aged 18 or over due to responsibilities related to authorising age-restricted sales.

Key Advantages for Your Career Path:

• Comprehensive Training and Development: The Co-op provides full, paid training and dedicated support to help you grow your career. This includes opportunities to develop your leadership capabilities.
• Attractive Benefits Package: As a Co-op employee, you'll enjoy significant perks, including:
  • 36 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
  • A generous pension scheme with up to 10% Co-op contributions.
  • Access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Wagestream access for financial well-being, allowing you to draw down a percentage of your earned pay.
  • A 24/7 employee assistance service for ongoing support.
• Meaningful Work: Co-op's long-standing commitment to fairness and community involvement means you'll be part of an organisation with a strong social purpose.
• Supportive Work Environment: The Co-op prioritises colleague well-being, offering market-leading policies and support for life events.
• Predictable Rotas: Rotas are shared three weeks in advance and are accessible via your mobile device, aiding in planning your personal time.

Career Considerations:

This Customer Team Leader position is an ideal stepping stone for individuals looking to advance their careers in retail management. You'll gain hands-on experience in team leadership, operational management, and customer service excellence. The comprehensive benefits and commitment to employee well-being make Co-op a compelling choice for those seeking a stable and rewarding career. The opportunity to learn, grow, and contribute to a community-focused organisation should be a significant draw for ambitious candidates.

Application Simplicity:

The Co-op has streamlined the application process, allowing you to apply using your mobile device without the need for a CV. This makes it easier than ever to explore this exciting opportunity.

The Co-op is committed to building diverse teams and creating an inclusive workplace. They welcome applications from all individuals and offer reasonable adjustments to the recruitment process for candidates with disabilities.