Customer Team Leader reference: 1058437

The Co-op is seeking motivated individuals to join their team as Customer Team Leaders at their Swinnow Lane, Bramley, Leeds location. This part-time, permanent role offers 16 hours per week with the potential for regular overtime, providing a flexible opportunity for career growth within a well-established and community-focused organization.

This position is ideal for those looking to step into a leadership role, develop their coaching and supervisory skills, and contribute to a positive customer experience. The Co-op emphasizes a supportive work environment with a strong commitment to employee well-being and professional development.

Advantages for Potential Candidates:

• Career Development: The Co-op offers dedicated support for career progression, including full, paid training. This is an excellent opportunity for individuals to gain leadership experience and enhance their skills in a retail setting.
• Exceptional Benefits Package: Successful candidates will enjoy a comprehensive benefits package, including 36 days of holiday (pro rata), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families.
• Employee Discount: A significant perk of working at the Co-op is a 30% discount on all Co-op products in-store, along with 10% discounts on other brands.
• Work-Life Balance & Flexibility: While this is a part-time role, the opportunity for regular overtime can provide additional income and flexibility. The varied shifts, including afternoons, late evenings, and weekends, can be discussed during the interview process, allowing for some negotiation.
• Commitment to Well-being: The Co-op demonstrates a strong commitment to the physical, mental, and financial well-being of its employees, offering market-leading policies and support for life events.
• Community Focus: For those who value making a difference, the Co-op's long-standing commitment to its members and communities aligns with a desire to contribute positively.
• Inclusive Workplace: The Co-op actively fosters an inclusive environment and welcomes applications from all backgrounds, offering reasonable adjustments throughout the recruitment process for candidates with disabilities.

Key Considerations for Candidates:

• Leadership Responsibilities: As a Customer Team Leader, you will be expected to coach and supervise Customer Team Members, deputise for the Store Manager, and take ownership of daily store operations. This requires strong people skills and the ability to balance supportive leadership with hands-on tasks.
• Shift Flexibility: The working pattern involves varied shifts, including afternoons, late evenings, and weekends. Candidates should be prepared for this flexibility and discuss their availability during the interview.
• Age Requirement: Applicants must be aged 18 or over due to the responsibilities involved in authorizing age-related sales.
• Proactive Problem-Solving: The role involves handling challenging situations, managing diligence checks, and ensuring the store remains safe and operational. Strong organizational and problem-solving skills are essential.
• Application Process: The application process is designed to be mobile-friendly and does not require a CV. It includes two online assessments that take approximately 20 minutes to complete.

The Customer Team Leader role at the Co-op presents a fantastic opportunity for individuals seeking to develop their leadership capabilities within a supportive and ethically driven organization. If you are passionate about customer service, enjoy working with people, and are looking for a role with excellent benefits and a commitment to your well-being, this could be an ideal next step in your career.