Customer Team Leader reference: 1061097

## Customer Team Leader Opportunity: Lead, Serve, and Grow at Co-op

Are you a motivated individual with a passion for customer service and a desire to step into a leadership role? The Co-op is actively seeking dedicated Customer Team Leaders to join their welcoming team at the 50 Otley Road, Harlow Hill, Harrogate location. This permanent, full-time position offers a competitive hourly rate of £13.99 and a guaranteed 39 hours per week, with the potential for regular overtime. If you're looking for an opportunity that blends hands-on work with genuine leadership development, read on to discover if this role is the right fit for your career aspirations.

Key Advantages for Candidates:

• Career Progression and Development: Co-op is committed to your growth. You'll receive full, paid training and dedicated support to help you develop your leadership skills and advance your career within the organisation. This role is an excellent stepping stone for those aspiring to further management positions.
• Exceptional Benefits Package: Beyond a competitive salary, Co-op offers a comprehensive benefits package designed to support your wellbeing and lifestyle. This includes a generous 36 days of holiday (pro-rata), a strong pension scheme with up to 10% employer contributions, access to virtual healthcare services for your family, and a fantastic 30% discount on all Co-op products in-store.
• Work-Life Support: Co-op understands that life happens. They offer market-leading policies to support you through significant life events, and you'll benefit from resources focused on your physical, mental, and financial wellbeing, including a money management app for accessing pay as you earn.
• Meaningful Work and Community Impact: As a Customer Team Leader, you'll be integral to providing friendly, helpful service and contributing to the local community. Co-op's long-standing commitment to fairness and community engagement means your work will have a tangible positive impact.
• Flexible and Inclusive Environment: While the role requires flexibility with varied shifts (including early mornings, afternoons, late evenings, and weekends), Co-op values inclusivity and actively encourages applications from diverse backgrounds. They are committed to making reasonable adjustments throughout the recruitment process for candidates with disabilities.

Key Considerations for Aspiring Candidates:

• Leadership Responsibilities: This role is not just about serving customers; it's about leading. You will be responsible for coaching and supervising Customer Team Members, deputising for the Store Manager, and ensuring the smooth operation of the store. If you thrive on motivating others and taking ownership, this is a key strength.
• Operational Duties: In addition to leadership, you'll be expected to roll up your sleeves and contribute to day-to-day store operations. This includes tasks like re-stocking shelves, maintaining cleanliness, and ensuring the store is safe and fully operational. A willingness to be hands-on is essential.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings (from 5:45 am) and late evenings (until 11:15 pm), as well as weekends. Candidates should be prepared for this flexibility and comfortable discussing their availability during the interview process.
• Age Requirement: Due to the responsibility of authorising age-related sales, applicants must be aged 18 or over.
• Application Process: The application process is designed to be accessible, allowing you to apply via mobile device without needing a CV. It does involve completing two short online assessments, which will take approximately 20 minutes.

This Customer Team Leader position at Co-op offers a compelling opportunity for individuals seeking to build a rewarding career in retail management. It’s a role that requires a balance of leadership, customer focus, and operational diligence, all within a supportive and employee-centric organisation. If you're ready to take the next step in your leadership journey and contribute to a business with a strong ethical foundation, this could be the perfect role for you.