Customer Team Leader reference: 1058526

This is an exciting opportunity for an ambitious individual looking to step into a leadership role within a values-driven organisation. The Customer Team Leader position at Co-op offers a blend of hands-on operational responsibilities and people development, making it an ideal stepping stone for those aspiring to progress in retail management.

Key Advantages for Potential Candidates:

• Career Growth and Development: Co-op is committed to your career progression, offering dedicated support and full, paid training. This role is designed to equip you with the skills and experience needed to advance within the company.
• Competitive Compensation and Benefits: The role offers a strong hourly rate of £13.99, with regular overtime opportunities. Beyond salary, candidates will enjoy substantial benefits including 36 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contribution, virtual healthcare services for yourself and your family, and an impressive 30% discount on all Co-op products.
• Meaningful Work and Community Impact: Co-op's long-standing commitment to fairness and community makes this more than just a job. You'll be contributing to a business that prioritises ethical practices and local engagement.
• Work-Life Balance Considerations: While the contract is for 30 hours per week, the provision for regular overtime can offer flexibility and increased earning potential. Rotas are shared three weeks in advance, providing a degree of predictability.
• Focus on Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing, offering support for physical, mental, and financial health, along with market-leading policies for various life events.
• Inclusive Culture: The organisation actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering support for candidates with disabilities throughout the recruitment process.

Key Considerations for Candidates:

• Leadership and Operational Demands: This role requires a balance of leadership, coaching, and hands-on operational tasks, including stocking, cleaning, and ensuring store safety and legal compliance. Candidates should be comfortable with both managing a team and actively contributing to daily store operations.
• Flexible Working Pattern: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While this offers flexibility, candidates need to be adaptable to these changing schedules. Specifics will be discussed at the interview.
• Age Requirement: Applicants must be 18 years or older due to the need to authorise age-related sales.
• Application Process: The application process is streamlined and can be completed on a mobile device without a CV. It does include two online assessments that take approximately 20 minutes to complete.

In summary, the Customer Team Leader role at Co-op presents a compelling opportunity for individuals seeking a leadership position with significant growth potential, a comprehensive benefits package, and the chance to work for an organisation with a strong social conscience. If you are a motivated and customer-focused individual with leadership aspirations, this role could be an excellent fit for your career trajectory.