Christmas Customer Assistant - Cafe - Torbay

Explore a Dynamic Opportunity as an M&S Customer Assistant in Our Vibrant Café

Are you passionate about delivering exceptional customer experiences and have a keen eye for the latest food and drink trends? Marks & Spencer is offering an exciting opportunity to join their café team as a Customer Assistant. This role is more than just serving; it's about becoming a knowledgeable brand ambassador, a facilitator of delightful moments, and a key contributor to a positive in-store atmosphere.

What This Role Offers You:

This position presents a unique chance to immerse yourself in the world of food and drink retail. You'll have the platform to:

• Become a Food & Drink Expert: Develop and showcase your knowledge of M&S's delicious café menu, sharing your passion and recommendations with customers.
• Deliver Remarkable Service: Go above and beyond to ensure every customer feels valued, making their visit a truly positive experience.
• Embrace Digital Innovation: Become proficient in using M&S's digital tools, including digital menus and in-store devices, to enhance customer interaction and efficiency.
• Contribute to a Thriving Team: Work collaboratively in an inclusive environment, supporting colleagues and fostering a welcoming atmosphere for all.
• Develop Versatile Skills: Gain experience across different areas of the store, adapting to the dynamic nature of the retail sector.

Key Considerations for Your Career Path:

As you consider this role, here are some aspects to keep in mind:

• Work Schedule: The role operates on a rotating two-week pattern, with specific morning shifts from 8:00 AM to 12:00 PM. Week 1 includes Monday to Friday, while Week 2 shifts focus on Tuesday to Saturday. This provides a structured schedule with early finishes.
• Customer Focus: The core of this role is prioritizing the customer experience. You'll need to be proactive in engaging with customers, understanding their needs, and offering solutions.
• Efficiency and Standards: Maintaining high standards of food safety, hygiene, and efficiency is paramount. You'll be expected to work diligently to ensure customers are served promptly.
• Adaptability: The retail environment is ever-changing. Being comfortable working across different store areas and adapting to new demands is essential.
• Digital Fluency: A good level of digital capability is required to effectively utilize in-store technology and enhance the customer journey.
• Continuous Improvement: M&S is committed to growth and innovation. Being open to feedback and actively seeking opportunities to improve will be highly valued.

If you are a motivated individual eager to contribute to a renowned brand and excel in a customer-centric role, this opportunity at M&S could be an excellent step in your career journey. Embrace the chance to make a real impact and grow with a company at the forefront of retail evolution.