Customer Team Leader reference: 1058047

Customer Team Leader: A Rewarding Opportunity at Co-op

This role as a Customer Team Leader at Co-op presents a fantastic opportunity for individuals looking to step into a leadership position within a values-driven organisation. If you're passionate about customer service, enjoy developing others, and want to contribute to a thriving community hub, this position is worth exploring.

Key Advantages for Your Career Path:

• Leadership Development: This role is an excellent stepping stone for those aspiring to advance their careers in retail management. You'll gain hands-on experience in coaching and supervising a team, deputising for the Store Manager, and taking ownership of store operations.
• Comprehensive Training: Co-op provides full, paid training, ensuring you have the skills and knowledge to excel in your role from day one. This commitment to development extends beyond initial onboarding, with dedicated support for your personal and career progression.
• Valuable Benefits Package: Beyond the competitive hourly rate of £13.99 (for a 30-hour week with potential for overtime), Co-op offers a generous benefits package. This includes a substantial 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, virtual healthcare services for you and your family, and an impressive 30% discount on all Co-op products.
• Work-Life Balance & Flexibility: While requiring varied shifts, including early mornings, afternoons, late evenings, and weekends, Co-op aims to provide rotas three weeks in advance, accessible via your mobile. This offers a degree of predictability for planning.
• Impactful Work: As part of a team dedicated to serving customers and communities, you'll contribute to Co-op's long-standing mission of making things fairer. This role allows you to build relationships and actively participate in your local community.
• Employee Wellbeing Focus: Co-op demonstrates a strong commitment to colleague wellbeing, offering support for physical, mental, and financial health, alongside market-leading policies for life events.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the need to authorise age-related sales.
• Shift Flexibility: The role requires flexibility to work a varied shift pattern, including early mornings, late evenings, and weekends. Discussion of specific working patterns will take place at the interview stage.
• Hands-On Approach: While leadership is a core component, be prepared to actively participate in all aspects of store operations, including restocking shelves and maintaining store cleanliness.
• Application Process: The application is designed to be mobile-friendly and does not require a CV. It involves completing two online assessments, estimated to take around 20 minutes.
• Commitment to Inclusion: Co-op actively promotes diversity and inclusion. If you have a disability, they are committed to making reasonable adjustments to the recruitment process and are part of the Disability Confident scheme.

In Summary:

The Customer Team Leader position at Co-op is an excellent opportunity for individuals who are motivated by leadership, customer engagement, and community contribution. With robust training, competitive benefits, and a supportive work environment, this role offers significant potential for career growth and personal development. If you possess strong people skills, a desire to learn, and a proactive approach to problem-solving, this could be your next career move.