Customer Team Leader reference: 1059548

Customer Team Leader Opportunity at Co-op: A Path to Leadership and Community Impact

This role at Co-op in Wimborne presents a fantastic opportunity for individuals seeking to step into a leadership position within a values-driven organisation. As a Customer Team Leader, you'll be instrumental in guiding the store team, fostering a positive customer experience, and contributing to the local community. This part-time, permanent position offers a competitive hourly rate and the potential for regular overtime, making it an attractive prospect for career development and work-life balance.

Key Advantages for Candidates:

• Career Growth and Development: Co-op is committed to supporting your career progression. You'll receive full, paid training to equip you with the necessary skills, and dedicated support to help you grow within the organisation. This role is a stepping stone for aspiring leaders, offering valuable experience in team management and store operations.
• Exceptional Benefits Package: Beyond the hourly pay, Co-op offers a comprehensive benefits package designed to support your wellbeing. This includes a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance with Flexibility: While the role involves specific working hours (Tuesday and Saturday, 2pm - 10pm), the part-time nature and offered overtime provide a degree of flexibility. Rotas are shared three weeks in advance and accessible via mobile, aiding personal planning.
• Meaningful Work and Community Connection: Co-op's commitment to fairness and community impact is a core aspect of its ethos. As a Customer Team Leader, you'll play a direct role in supporting local initiatives and building relationships within your community, adding a layer of purpose to your work.
• Comprehensive Support and Wellbeing: Co-op prioritises the wellbeing of its colleagues, offering support for physical, mental, and financial health. This includes access to money management tools like Wagestream, a 24/7 employee assistance service, and market-leading policies for life events.

Key Considerations for Candidates:

• Leadership and Teamwork: This role requires a balance of leadership and hands-on involvement. You'll be expected to coach and supervise Customer Team Members while also contributing to daily store operations, such as restocking shelves and maintaining store cleanliness. Strong people skills and the ability to foster an inclusive culture are essential.
• Responsibility and Operational Oversight: You will be responsible for ensuring the store is safe, legal, and fully operational. This includes managing diligence checks and maintaining stock accuracy to enhance the customer shopping experience.
• Age Requirement: A key requirement for this role is being aged 18 or over, due to the need to authorise age-related sales.
• Adaptability and Problem-Solving: The ability to handle challenging situations, manage multiple tasks, and adapt to changing needs within the store environment is crucial. Strong organisational and problem-solving skills will be highly valued.
• Application Process: The application process is designed to be accessible, including the ability to apply via mobile device without a CV. However, candidates should be prepared to complete two online assessments as part of the selection process.

In summary, the Customer Team Leader position at Co-op offers a compelling blend of leadership development, attractive benefits, and the opportunity to contribute positively to a community-focused organisation. It's an ideal role for individuals with a passion for customer service, a desire to lead and support others, and an interest in making a tangible difference.