Customer Team Leader reference: 1059571

Review: Customer Team Leader Opportunity at Co-op

This Customer Team Leader position at Co-op presents a compelling opportunity for individuals seeking to develop their leadership skills within a well-established and values-driven organization. The role offers a blend of customer-facing interaction, team supervision, and operational responsibility, making it an excellent stepping stone for career growth.

Advantages for Potential Candidates:

• Career Development & Support: Co-op emphasizes dedicated support for your personal development and career progression. This includes full, paid training, ensuring you are well-equipped for the role and have a clear path for advancement.
• Attractive Benefits Package: Beyond the competitive hourly pay of £13.99, candidates will benefit from an impressive array of perks. These include a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and significant savings through a 30% discount on Co-op products, plus 10% off other brands.
• Comprehensive Wellbeing Support: Co-op demonstrates a strong commitment to employee wellbeing. This is evident through access to virtual healthcare services for individuals and their families, including GP appointments, mental health support, and nutritional consultations. Additionally, a 24/7 employee assistance service and the Wagestream app for immediate access to earned pay further underscore this commitment.
• Work-Life Balance Considerations: While the role involves varied shifts, including early mornings, afternoons, late evenings, and weekends, the rotas are shared three weeks in advance, allowing for better planning. The permanent, part-time contract of 30 hours per week, with the potential for regular overtime, offers flexibility.
• Empowering and Inclusive Culture: Co-op's commitment to fairness and community is a core aspect of its identity. As a Customer Team Leader, you'll contribute to fostering an inclusive culture where every team member's voice is valued. The organization actively promotes diversity and provides reasonable adjustments for candidates with disabilities.
• Streamlined Application Process: The ability to apply via a mobile device without needing a CV simplifies the initial application, making it accessible to a wider range of candidates.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This role requires more than just customer service; it involves actively coaching and supervising Customer Team Members and deputising for the Store Manager. Candidates should be comfortable taking initiative and guiding others.
• Operational Acumen: You will be responsible for ensuring the store is safe, legal, and fully operational. This includes managing diligence checks, stock accuracy, and performing various store upkeep tasks.
• Flexibility in Working Patterns: The varied shift patterns, including early starts and weekend work, require a degree of flexibility. Candidates should be prepared for these requirements, which will be discussed further during the interview process.
• Age Requirement: Due to the nature of authorizing age-related sales, candidates must be aged 18 or over.
• Adaptability to Change: The role involves leading the introduction of new products and services. A willingness to embrace change and work collaboratively with your team to implement these effectively is essential.
• Community Engagement: A key aspect of the role involves building relationships within the local community and supporting the delivery of local Co-op community plans, offering an opportunity to make a tangible positive impact.

In summary, the Customer Team Leader role at Co-op offers a substantial opportunity for individuals looking to gain valuable leadership experience in a supportive and ethically grounded environment. The comprehensive benefits, commitment to employee wellbeing, and clear focus on career development make this a role worth serious consideration for those eager to grow their career.