Customer Service Adviser (Part-Time, Internal Only) (REG reference: REG269425

Are you an existing University of Nottingham employee with a passion for exceptional customer service and a desire for a dynamic, fulfilling role? University of Nottingham Libraries is seeking enthusiastic, welcoming, and customer-focused individuals to join their esteemed Customer Services Team. This is a fantastic opportunity to contribute to a vibrant, multicultural community and gain invaluable experience within a leading academic institution.

What Makes This Opportunity Stand Out?

• Diverse and Engaging Work: No two days are the same in this role! You'll be at the forefront of delivering a comprehensive service, interacting with a wide array of students, academic staff, and visitors. This variety ensures continuous learning and keeps the role consistently stimulating.
• Supportive and Inclusive Environment: The University of Nottingham Libraries actively champions a diverse and supportive workplace. They are particularly keen to encourage applications from individuals currently underrepresented in UK libraries, fostering an environment where all voices are valued and heard.
• Skill Development and Growth: You will receive comprehensive training in essential library systems, IT, and equipment. This foundational knowledge will empower you to confidently handle a broad spectrum of queries and requests. The role also emphasizes continuous learning, encouraging you to develop your skills, share your expertise, and become a go-to resource for others.
• Customer-Centric Impact: As the first point of contact, you play a crucial role in shaping the library experience. Your warm welcome and excellent service, both in-person and virtually, directly contribute to a positive and productive environment for the entire university community.
• Valuable Benefits Package: The University of Nottingham is committed to supporting employee well-being and professional growth. This position comes with a competitive benefits package, including access to excellent fitness and health facilities, staff discounts, travel schemes, a generous holiday allowance, and a pension scheme.

Key Considerations for Your Career Path:

• Flexibility and Adaptability: To ensure comprehensive service delivery, you will occasionally be required to work across different library locations on the Nottingham campuses. This offers a chance to familiarize yourself with various campus environments.
• Commitment to Service: The role demands a proactive approach to problem-solving and a comfort level with unpredictable situations. Strong communication, the ability to work both independently and collaboratively, and a willingness to embrace new technologies are essential.
• Fixed-Term Contract with Specific Hours: These are part-time, fixed-term positions concluding on July 31, 2026. Each post has a specific timetable, and it is imperative that applicants can commit to all advertised hours for their preferred position.
• Training and Emergency Preparedness: While core training will be provided, some training activities, including essential safety procedures like operating an evacuation chair, may occur outside standard hours. You may also be scheduled to work one public holiday or University Closure Day per year.
• Application Process: To present your best self, it is highly recommended to review the provided Libraries Customer Service Adviser Recruitment video and the University's guidance on their application process.

This role is an excellent stepping stone for individuals seeking to build a career in customer service within a dynamic educational setting. It offers a chance to make a tangible difference, develop a versatile skill set, and become an integral part of a supportive and inclusive team. If you are a motivated and customer-focused individual ready to embrace new challenges, we encourage you to explore this exciting opportunity.