Customer Service Adviser (Part-Time, Internal Only) (REG reference: REG269325

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A Fulfilling Opportunity in University of Nottingham Libraries Customer Services

Are you a current employee of the University of Nottingham with a passion for exceptional customer service and a desire to work within a dynamic, multicultural environment? This role within the University of Nottingham Libraries Customer Services Team presents a fantastic opportunity for individuals seeking variety, challenge, and the chance to make a tangible difference to the student and staff experience.

Key Advantages for Candidates:

• Diverse and Engaging Work: Every day brings new interactions and challenges, providing a rich and stimulating work environment. You'll be the first point of contact for a wide range of individuals, offering both in-person and virtual support.
• Skill Development and Training: You will receive comprehensive training in essential library systems, IT, printers, and AV equipment. This investment in your development equips you to confidently handle diverse queries and requests, expanding your technical and problem-solving abilities.
• Contributing to the University Community: Play a vital role in helping students navigate and utilize library resources, especially during key periods like induction. Your support contributes directly to their academic success and integration into university life.
• Supportive and Inclusive Workplace: The University of Nottingham values diversity, recognizing that colleagues from a wide range of backgrounds enhance both the workplace and the services provided. They are particularly keen to welcome applications from individuals currently underrepresented in UK libraries, fostering a truly inclusive atmosphere.
• Valuable Benefits Package: As a University employee, you will benefit from a competitive employment package designed to support your well-being. This includes access to leading fitness and health facilities, staff discounts, travel schemes, a generous holiday allowance, and a robust pension scheme.
• Career Growth Potential: This role offers a solid foundation for developing transferable customer service and technical skills. The emphasis on continuous learning and knowledge sharing encourages professional growth and positions you well for future opportunities within the University.

Key Considerations for Your Career Path:

• Internal Opportunity: This vacancy is exclusively open to existing employees of the University of Nottingham.
• Campus Mobility: To ensure comprehensive service delivery, flexibility to work across different libraries on the Nottingham campuses is required.
• Fixed-Term and Part-Time Nature: These are part-time, fixed-term positions concluding on 31 July 2026.
• Specific Timetable Adherence: Each post has a defined timetable, and applicants must be available to work all advertised hours for their chosen position. Clearly indicating your preferred positions in order of preference is essential.
• Training and Emergency Preparedness: Be aware that some training may occur outside standard hours. A critical aspect of the training involves emergency response, including operating an evacuation chair. You will also be expected to work one public holiday or University Closure Day annually.
• Adaptability and Resilience: The role requires comfort with technology and the ability to quickly adapt to new processes. You should be confident in responding to a variety of situations, some of which may be unpredictable.

This position is ideal for an enthusiastic, customer-focused individual looking to enhance their skills and contribute to a vibrant university environment. If you thrive on helping others and enjoy a role that keeps you engaged, this is an excellent step in your career journey at the University of Nottingham.