Customer Team Leader reference: 1059522

This review provides a comprehensive overview of the Customer Team Leader position at Co-op, designed to help potential candidates understand the opportunity and guide their career development.

Co-op Customer Team Leader: A Pathway to Leadership and Community Engagement

Are you looking for a role that blends customer service excellence with developing leadership skills, all within a supportive and community-focused organisation? The Customer Team Leader position at Co-op offers a compelling opportunity for individuals seeking to grow their career while making a tangible difference.

Key Advantages for Candidates:

• Career Growth and Development: Co-op is committed to your personal development. You'll receive full, paid training and dedicated support to help you progress your career. This role is an excellent stepping stone for those aspiring to management positions.
• Valuable Benefits Package: Beyond a competitive hourly rate of £13.99, this role comes with an impressive array of benefits. These include:
  • 36 days of holiday (pro-rata for part-time colleagues).
  • A pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for yourself and your family.
  • A generous 30% discount on all Co-op products in-store.
  • Wagestream app for money management and early access to earned pay.
  • A 24/7 employee assistance service for well-being support.
• Meaningful Work and Community Impact: Co-op's longstanding commitment to fairness and community engagement means you'll be part of an organisation that genuinely cares. You'll have opportunities to build relationships within your local community and support local initiatives.
• Supportive and Inclusive Culture: Co-op actively fosters an inclusive workplace where diverse voices are valued. They offer market-leading policies to support colleagues through significant life events, demonstrating a commitment to employee well-being.
• Flexibility and Work-Life Balance: While the role requires working varied shifts, including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible via mobile, offering a degree of predictability. Regular overtime is also available.

Key Considerations for Aspiring Candidates:

• Leadership Responsibilities: This role is ideal for individuals who enjoy coaching and supervising others. You'll be deputising for the Store Manager, requiring a proactive and responsible approach to team development and store operations.
• Customer-Centric Approach: A genuine care for customer needs is paramount. You'll be expected to deliver friendly, welcoming, and helpful service, often taking ownership of challenging situations.
• Operational Involvement: Beyond leadership, you'll be hands-on with a variety of store tasks, including re-stocking shelves and maintaining store cleanliness. This requires a willingness to "roll up your sleeves."
• Age Requirement: Candidates must be aged 18 or over due to the nature of authorising age-related sales.
• Flexibility in Working Pattern: The varied shift pattern requires adaptability. Discussions about specific working hours will take place at the interview stage.
• Application Process: A unique aspect of the application is the ability to apply via mobile device without needing a CV. The process includes two online assessments that take approximately 20 minutes to complete.

The Customer Team Leader position at Co-op is more than just a job; it's an opportunity to lead, learn, and contribute to a business with strong ethical foundations and a deep commitment to its people and communities. If you possess a passion for service, a desire to develop leadership skills, and value working for an organisation that prioritises well-being and community, this role could be an excellent fit for your career path.