Customer Team Leader reference: 1059612

## Explore a Rewarding Leadership Opportunity: Customer Team Leader at Co-op

Are you seeking a role where you can make a real difference, develop your leadership skills, and be part of a company with a strong community ethos? The Co-op is inviting applications for a Customer Team Leader position at their Bridge Yard, Kingston Road, Bradford On Avon location. This role offers a chance to step into a supervisory position with dedicated support for your career growth, alongside an attractive benefits package.

Key Advantages for Aspiring Leaders:

• Career Development & Training: Co-op provides full, paid training, ensuring you're well-equipped for the role. Beyond initial training, you'll receive dedicated support for your personal and career development, fostering a path for growth within the organization.
• Tangible Benefits: This role comes with an impressive array of benefits designed to support your wellbeing. These include a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Meaningful Work: As a Customer Team Leader, you'll be instrumental in delivering exceptional customer service and ensuring the smooth operation of the store. You'll have the opportunity to coach and mentor team members, contributing to a positive and inclusive work environment.
• Flexibility & Work-Life Balance: While the role requires a varied shift pattern, including early mornings, afternoons, late evenings, and weekends, the rotas are shared three weeks in advance and are accessible via your mobile device, aiding in planning. The contract is for 16 hours per week with regular overtime opportunities, offering a degree of flexibility.
• Community Focus: Co-op's long-standing commitment to fairness and community is a core part of its identity. This role allows you to contribute to this mission by building relationships and getting involved in local community initiatives.

Key Considerations for Potential Candidates:

• Leadership Potential: This role is ideal for individuals who enjoy supporting and guiding others. You'll be expected to coach Customer Team Members and deputise for the Store Manager, requiring strong interpersonal and problem-solving skills.
• Adaptability & Initiative: The position involves a range of tasks, from customer service to operational duties like restocking and ensuring store cleanliness. A willingness to be hands-on and adapt to changing needs is essential.
• Age Requirement: Due to the nature of authorizing age-related sales, candidates must be aged 18 or over to be considered for this position.
• Shift Flexibility: The varied shift pattern is a crucial aspect of the role. Candidates should be prepared to work across different times of the day and week, including weekends, as discussed during the interview process.
• Application Process: A modern and accessible application process is in place, allowing you to apply directly from your mobile device without needing a CV. Be prepared to complete two online assessments as part of the application.

This Customer Team Leader position at Co-op presents a fantastic opportunity for individuals looking to develop their leadership capabilities, contribute to a community-focused organization, and enjoy a comprehensive benefits package. If you are customer-centric, a natural motivator, and seeking a role with purpose, this could be the next step in your career journey.