Customer Team Leader reference: 1061459

Are you looking for a dynamic leadership opportunity within a values-driven organisation? The Co-op is currently seeking dedicated individuals to step into the role of Customer Team Leader at their Cromwell Road, Newport location.

This part-time position, offering 30 hours per week with the potential for regular overtime, presents a fantastic chance to develop your leadership skills while making a tangible impact on your local community. The role boasts a competitive hourly rate of £13.99 and offers a varied working pattern, with shifts split between early mornings (5:30 am to 2 pm) and late evenings (2 pm to 11 pm), including weekends. Specific rotas will be discussed during the interview process, providing flexibility for candidates to find a pattern that best suits their needs.

A significant advantage of this opportunity is the full, paid training provided, ensuring you're well-equipped for success from day one. Furthermore, the Co-op has streamlined the application process, allowing you to apply directly from your mobile device without the need for a traditional CV, making it accessible and convenient for a wider range of candidates.

Key Advantages for Potential Candidates:

• Career Growth and Development: The Co-op is committed to supporting your career progression. You'll receive dedicated support and training to enhance your leadership capabilities and gain valuable experience in store management.
• Exceptional Benefits Package: Beyond a competitive salary, successful candidates will enjoy a wealth of benefits, including a generous 36 days of holiday (pro-rata), a substantial pension with up to 10% Co-op contribution, and access to virtual healthcare services for yourself and your family.
• Generous Staff Discount: Enjoy a significant 30% discount on all Co-op products, along with additional discounts on other brands, making your grocery shopping more affordable.
• Focus on Wellbeing: The Co-op prioritises the physical, mental, and financial wellbeing of its colleagues. You'll have access to market-leading policies and support for various life events, alongside a 24/7 employee assistance service.
• Modern and Accessible Application: The ability to apply via mobile and the elimination of a CV requirement make this a modern and approachable application process.
• Community Focus: As part of the Co-op, you'll be involved in a business with a long-standing commitment to fairness and community engagement, contributing to local initiatives.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or older due to the responsibility of authorising age-related sales.
• Shift Flexibility: The role requires flexibility to work a combination of early mornings, late evenings, and weekends. Open communication during the interview will be crucial to align expectations with the rota.
• Hands-on Leadership: This is not purely an office-based role. You'll be expected to lead by example, actively participating in store operations, including tasks like stocking shelves and maintaining cleanliness, while also coaching and supervising your team.
• Problem-Solving and Adaptability: The role demands strong organisational and problem-solving skills, as you'll be responsible for ensuring the store's smooth operation, managing diligence checks, and handling challenging customer situations.
• Team Collaboration: Success hinges on your ability to build positive relationships with both customers and colleagues, fostering an inclusive environment where everyone's contribution is valued.

This Customer Team Leader position is ideal for individuals who possess a genuine desire to serve customers, a knack for motivating and developing a team, and the agility to balance leadership responsibilities with operational tasks. If you are looking for an opportunity to grow, make a difference, and be part of an organisation that truly cares for its people and communities, this role at the Co-op is certainly worth exploring.