Customer Team Leader reference: 1059588

## Customer Team Leader Opportunity at Co-op: A Path to Leadership and Community Impact This Customer Team Leader position at Co-op in Macclesfield presents a compelling opportunity for individuals seeking to develop their leadership skills while contributing to a respected community-focused organization. If you're passionate about customer service and ready to take on more responsibility, this role offers a structured path for growth. ### Advantages for Potential Candidates: * **Career Development and Training:** Co-op is committed to your growth. You'll receive **full, paid training**, equipping you with the skills needed to excel as a Customer Team Leader. Beyond initial training, expect dedicated support for your ongoing personal development and career progression. This role is an excellent stepping stone for aspiring retail managers. * **Comprehensive Benefits Package:** Beyond a competitive hourly rate of £13.99, Co-op offers a robust benefits package designed to support your well-being: * **Generous Holiday Allowance:** Enjoy **36 days of holiday** (pro-rata for part-time colleagues), providing excellent work-life balance. * **Excellent Pension Scheme:** Benefit from a pension with **up to 10% employer contributions**, helping you secure your financial future. * **Healthcare Support:** Access **virtual healthcare services** for you and your family, including GP appointments, mental health support, and more. * **Employee Assistance Program:** Receive **24/7 support** through an employee assistance service. * **Financial Well-being:** Utilize **Wagestream**, a money management app that allows you to access a portion of your earned pay. * **Valuable Discount:** Take advantage of a fantastic **30% discount on all Co-op products** in-store, plus 10% discounts on other brands. * **Meaningful Work and Community Focus:** Co-op has a rich history of over 175 years dedicated to making things fairer for its members and communities. As a Customer Team Leader, you'll embody this ethos by providing friendly, thoughtful service and actively contributing to the local community plan. This role offers a chance to be part of something bigger. * **Supportive Work Environment:** You'll be joining a **friendly team** and benefit from a culture that values inclusivity and respects everyone's voice. Co-op also offers market-leading policies to support colleagues through significant life events. * **Flexibility and Work-Life Balance:** While the role requires flexibility in shift patterns (including early mornings, afternoons, late evenings, and weekends), rotas are **shared three weeks in advance** and accessible on your phone, aiding in personal planning. * **Simplified Application Process:** Co-op recognizes the importance of accessibility. You can **apply using your mobile device with no CV needed**, streamlining the initial application. ### Key Considerations for Candidates: * **Age Requirement:** Applicants must be **aged 18 or over** due to the requirement to authorise age-related sales. * **Shift Flexibility:** The working pattern involves **varied shifts**, including store opening and closing times, as well as weekends. Be prepared to discuss your availability and preferences during the interview process. * **Leadership and Hands-On Responsibilities:** This role is a blend of leadership and operational duties. You will be expected to **coach and supervise Customer Team Members**, deputise for the Store Manager, and also actively participate in day-to-day tasks such as restocking shelves and maintaining store cleanliness. A balance between supporting your team and "rolling up your sleeves" is essential. * **Problem-Solving and Organizational Skills:** Success in this role hinges on your ability to manage diligence checks, ensure stock accuracy, handle challenging situations, and implement new products and services effectively. Strong organizational and problem-solving skills are therefore crucial. * **Commitment to Customer Service:** A genuine care for the needs of customers and members is paramount. Your ability to provide friendly, welcoming, easy, helpful, and thoughtful service will be a key performance indicator. * **Inclusivity and Diversity:** Co-op is committed to building diverse teams and creating an inclusive workplace. They welcome applications from all backgrounds and offer reasonable adjustments to the recruitment process for candidates with disabilities. In summary, the Customer Team Leader role at Co-op offers a rewarding combination of leadership development, comprehensive benefits, and the opportunity to contribute to a values-driven organization. If you possess strong interpersonal skills, a proactive approach, and a desire to grow in a supportive environment, this could be an excellent next step in your career journey.