Customer Team Leader reference: 1059982

Unlock Your Leadership Potential: A Review of the Co-op Customer Team Leader Opportunity

For individuals seeking to step into a dynamic leadership role within a community-focused organization, the Customer Team Leader position at Co-op presents a compelling opportunity. This role is more than just a job; it's a chance to grow, develop, and make a tangible impact while receiving comprehensive support and excellent benefits.

Key Advantages for Aspiring Leaders:

• Career Growth and Development: Co-op is committed to your professional journey. You'll benefit from full, paid training and dedicated support designed to help you develop your skills and advance your career. This is a fantastic pathway for those looking to hone their leadership abilities in a hands-on environment.
• Valuable Leadership Experience: As a Customer Team Leader, you'll gain invaluable experience by coaching and supervising Customer Team Members, deputising for the Store Manager, and taking ownership of store operations. This dual focus on team development and operational management provides a well-rounded leadership foundation.
• Comprehensive Benefits Package: Beyond a competitive hourly wage of £13.99 (with potential for regular overtime), Co-op offers a remarkable array of benefits. These include a generous 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% Co-op contribution, access to virtual healthcare services for your family, and an attractive 30% discount on all Co-op products. Furthermore, the inclusion of Wagestream provides immediate access to a portion of your earned pay, supporting your financial wellbeing.
• Work-Life Balance Considerations: While this is a part-time role of 20 hours per week, the opportunity for regular overtime provides flexibility to increase your hours as desired. The varied shift pattern, including early mornings, afternoons, late evenings, and weekends, offers flexibility for those who can adapt their schedule. Rotas are shared three weeks in advance, aiding in personal planning.
• A Purpose-Driven Organization: Co-op's legacy of over 175 years is built on fairness and community. Joining this team means becoming part of an organization that genuinely cares for its colleagues, offering support for physical, mental, and financial wellbeing, alongside market-leading policies for significant life events.
• Streamlined Application Process: Co-op has modernized its application process, allowing you to apply using your mobile device with no CV needed. This accessibility makes it easier for a wider range of candidates to explore this exciting opportunity.

Key Considerations for Candidates:

• Age Requirement: Please note that you must be aged 18 or over due to the responsibilities involved in authorizing age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While this offers flexibility, candidates should be prepared for and comfortable with this dynamic schedule. Specific shift details will be discussed at the interview.
• Commitment to Team and Customers: The role requires a genuine care for the needs of customers and members, coupled with the ability to effectively balance leading a team and actively contributing on the shop floor. Strong people skills and a proactive approach are essential.
• Problem-Solving and Adaptability: You'll be expected to handle challenging situations, manage diligence checks, and contribute to store operations. Strong organizational and problem-solving skills will be crucial for success.
• Inclusivity and Diversity: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from all backgrounds and offer support through the Disability Confident scheme and for any reasonable adjustments needed during the recruitment process.

In Summary:

The Customer Team Leader role at Co-op is an excellent opportunity for individuals eager to embrace leadership responsibilities within a supportive and values-driven environment. With comprehensive training, substantial benefits, and a clear commitment to employee wellbeing and development, this position offers a strong foundation for career progression and a chance to contribute meaningfully to your local community.