Customer Team Leader reference: 1061422

Opportunity Review: Customer Team Leader at The Co-operative Food, Dartford

This role presents an exciting opportunity for individuals looking to step into a leadership position within a well-established and community-focused organization. The Customer Team Leader position at The Co-operative Food in Dartford offers a blend of hands-on operational duties and supervisory responsibilities, making it an ideal stepping stone for those aspiring to develop their retail management skills.

Key Advantages for Candidates:

• Career Development and Support: Co-op is committed to employee growth. You'll receive dedicated support for personal development and career progression, along with full, paid training. This is a significant advantage for individuals eager to learn and advance in their careers.
• Comprehensive Benefits Package: Beyond the hourly rate of £13.99, this role comes with an impressive array of benefits. These include a generous 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contribution, 30% discount on Co-op products, and access to virtual healthcare services for you and your family. The "Stream" app, allowing access to a percentage of earned pay as you need it, is also a notable financial wellbeing benefit.
• Meaningful Work and Community Impact: Co-op's long-standing commitment to fairness and community engagement means you'll be part of an organization with a purpose. The role encourages building relationships and participating in local community initiatives, offering a sense of contribution beyond daily tasks.
• Flexible Working with Opportunities for Overtime: While contracted for 16 hours per week, the role includes regular overtime opportunities, providing the potential to increase your working hours and earnings. The varied shift patterns, including early mornings, afternoons, and late evenings, offer flexibility for individuals managing other commitments, though a degree of adaptability is essential.
• Inclusive and Supportive Environment: Co-op emphasizes building diverse and inclusive teams and offers support for colleagues through life events with market-leading policies. They are also proud to be part of the Disability Confident scheme, ensuring a welcoming environment for all.

Key Considerations for Candidates:

• Leadership and Operational Balance: This role requires you to effectively lead and coach your team while also being prepared to perform a wide range of operational tasks, from stocking shelves to managing store operations. Candidates should be comfortable with both supervisory and hands-on work.
• Shift Flexibility: The working pattern involves varied shifts including early mornings, late evenings, and weekends. Candidates must be able to commit to this flexible schedule, which will be discussed further at the interview stage.
• Age Requirement: Applicants must be aged 18 or over due to the responsibilities related to authorizing age-restricted sales.
• Application Process: The application process is streamlined, allowing for mobile device submissions without a CV, and includes two online assessments that take approximately 20 minutes to complete. Candidates should be prepared for this assessment.

Guidance for Career Path:

For individuals aspiring to a career in retail management, this Customer Team Leader role is an excellent starting point. It provides hands-on experience in team leadership, customer service excellence, operational management, and community engagement. The provided training and career support from Co-op offer a structured pathway for growth. By successfully mastering the responsibilities of this role, candidates can build a strong foundation for future opportunities within Co-op or the wider retail sector, potentially progressing to Store Manager or other leadership positions.