Customer Team Leader reference: 1060061

Opportunity Review: Customer Team Leader at Co-op - Billingham, Wynyard Park Estate

This review provides an overview of the Customer Team Leader position at Co-op's Billingham store, highlighting key advantages and considerations for prospective candidates. It's designed to help you understand this role and how it might fit into your career aspirations.

What the Role Entails:

As a Customer Team Leader, you'll be a vital part of a friendly and customer-focused team. This role offers a unique blend of leadership and hands-on operational tasks. You'll be responsible for:

• Providing excellent customer service, making every interaction welcoming and helpful.
• Coaching and supervising Customer Team Members, fostering a positive and inclusive team environment.
• Deputising for the Store Manager, taking on key responsibilities when they are unavailable.
• Ensuring the store is operational, safe, and legally compliant.
• Managing stock accuracy and conducting diligence checks to enhance the customer shopping experience.
• Leading the implementation of new products and services, driving change within the store.
• Contributing to the store's community engagement initiatives.

Key Advantages for Candidates:

This role at Co-op presents several compelling benefits for individuals looking to develop their career and contribute to a values-driven organisation:

• Career Development & Training: Co-op is committed to your growth. You'll receive full, paid training and dedicated support to help you advance your career. This is an excellent opportunity to hone your leadership skills in a practical setting.
• Attractive Benefits Package: Beyond the hourly pay of £13.99 (for 20 hours per week plus regular overtime), you'll enjoy a substantial benefits package including:
  • Generous Holiday Allowance: 36 days of holiday (pro-rata for part-time colleagues), offering a great work-life balance.
  • Comprehensive Pension Scheme: A pension with up to 10% employer contributions.
  • Employee Discounts: A significant 30% discount on all Co-op products in-store, plus discounts on other brands.
  • Wellbeing Support: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
  • Financial Wellbeing Tools: Access to Wagestream, a money management app allowing you to access a portion of your earned pay early.
  • Employee Assistance Program: A 24/7 service offering confidential support.
• Values-Driven Organisation: Co-op has a long-standing commitment to fairness and community. As an employee, you'll be part of an organisation that genuinely cares for its colleagues and the communities it serves, offering support for significant life events.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and striving to create an environment where everyone can thrive.
• Flexible Working: While the role requires varied shifts including early mornings, afternoons, late evenings, and weekends, this can be discussed at interview, offering a degree of flexibility within operational needs.
• Modern Application Process: The ability to apply via a mobile device with no CV needed simplifies the initial application.

Key Considerations for Candidates:

To ensure this role aligns with your career goals, consider the following:

• Age Requirement: You must be 18 or over due to responsibilities related to authorising age-restricted sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. It's important to be comfortable with this flexibility and discuss your availability during the interview.
• Leadership & Hands-On Balance: This role requires you to both lead your team and actively participate in store operations. A willingness to "roll up your sleeves" alongside your team is essential.
• Problem-Solving & Organisation: Strong organisational and problem-solving skills are crucial for managing store operations, stock, and team dynamics effectively.
• Commitment to Development: The role is ideal for those who are eager to learn, grow their leadership capabilities, and contribute to a positive team culture.
• Application Process: Be prepared for two online assessments as part of the application, estimated to take around 20 minutes.

In Summary:

The Customer Team Leader position at Co-op offers a rewarding opportunity for individuals seeking to combine customer service excellence with leadership responsibilities. The comprehensive benefits, commitment to employee wellbeing and development, and the chance to be part of a community-focused organisation make this a strong consideration for career growth in the retail sector. If you are a motivated individual with a passion for people and a desire to make a positive impact, this role could be an excellent step in your career journey.