Customer Team Leader reference: 1060732

Job Opportunity Review: Customer Team Leader at Co-op

This Customer Team Leader position at Co-op presents an exciting opportunity for individuals looking to step into a leadership role within a respected and community-focused organization. With a permanent, part-time contract of 21 hours per week, complemented by regular overtime, this role offers stability and the potential for increased hours. The competitive hourly rate of £13.99, coupled with comprehensive paid training and a clear path for career development, makes this an attractive prospect for those seeking to grow their skills and advance within the retail sector.

Key Advantages for Aspiring Candidates:

• Career Growth and Development: Co-op is committed to supporting your career progression. You'll receive dedicated support and training designed to help you develop your leadership capabilities. This role is an excellent stepping stone for those aspiring to store management or other supervisory positions.
• Generous Benefits Package: Beyond the hourly wage, successful candidates will enjoy a substantial benefits package. This includes an impressive 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and a fantastic 30% discount on all Co-op products. The inclusion of Stream, a money management app allowing access to earned wages, further enhances financial well-being.
• Leadership Experience: This role offers hands-on leadership experience. You'll be responsible for coaching and supervising Customer Team Members, deputising for the Store Manager, and taking ownership of store operations. This is invaluable for developing people management and operational skills.
• Community Impact: Co-op's long-standing commitment to its members and communities means this role offers the chance to be part of something bigger. You'll be involved in building relationships within your local community, contributing to the Co-op's community plan.
• Flexible Working Patterns: While requiring flexibility across various shifts (early mornings, afternoons, late evenings, and weekends), the varied shifts also offer an opportunity to tailor your working week. These details are discussed at interview, allowing for a good understanding of expectations.
• Well-being Focus: Co-op emphasizes colleague well-being, offering support for physical, mental, and financial health, alongside supportive policies for life events.
• Inclusive Environment: The company actively fosters an inclusive workplace, welcoming applications from diverse backgrounds and offering reasonable adjustments to the recruitment process for individuals with disabilities.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years or older due to the need to authorize age-related sales.
• Shift Flexibility: The role requires a willingness to work a varied shift pattern, including early mornings, late evenings, and weekends. Candidates should be comfortable with this level of flexibility.
• Hands-On Role: While a leadership position, the Customer Team Leader is also involved in day-to-day store operations, including tasks like re-stocking shelves and maintaining store cleanliness. A willingness to be actively involved in all aspects of store operation is essential.
• Application Process: The application process is streamlined and mobile-friendly, not requiring a CV. However, it does involve completing two online assessments which take approximately 20 minutes.
• Commitment to Learning: A desire to learn, grow, and develop leadership skills is a key attribute for success in this role.

In summary, the Customer Team Leader position at Co-op is an excellent opportunity for individuals seeking to combine customer service excellence with developing leadership skills. The combination of a supportive work environment, comprehensive benefits, and a commitment to community makes this a rewarding career choice for those who are passionate about service and eager to contribute to a thriving retail team.