Acquiring Customer Service Operations Manager

Embark on a pivotal career journey with Barclays as an Acquiring Customer Service Operations Manager. This exciting opportunity places you at the forefront of delivering exceptional customer-present payments acceptance and financial servicing across Barclays' acquiring platforms. If you're a seasoned operational leader with a passion for driving excellence and shaping the future of customer service in a dynamic financial environment, this role is designed for you.

As an Operations Manager, you will be instrumental in leading a team of managers and subject matter experts. Your responsibilities will span driving operational excellence, spearheading change initiatives, and cultivating a high-performance culture within geographically distributed teams. A key aspect of this role is ensuring seamless alignment between internal teams and third-party providers, with a dedicated focus on enhancing service processes and achieving superior customer outcomes. You will be empowered to clarify priorities and ensure progress is visible, directly influencing how Barclays delivers meaningful results in a fast-paced and ever-evolving landscape.

Key Advantages for Your Career Path:

• Strategic Leadership: Take on a leadership role where you will not only manage teams but also influence strategic direction and operational effectiveness across a crucial business function.
• Driving Change and Innovation: Play a direct role in leading significant operational change and transformation initiatives, offering a platform to showcase your change management expertise and innovative thinking.
• Impactful Stakeholder Engagement: Develop and refine your skills in engaging with a wide array of stakeholders, fostering collaboration and ensuring alignment across diverse teams and external partners.
• Performance Management Mastery: Gain invaluable experience in sophisticated performance management, including coaching, advanced metrics tracking, and championing continuous improvement methodologies.
• Deep Dive into Payments: Acquire in-depth knowledge of the payments industry, including emerging trends, technologies, and evolving customer expectations, positioning you as an expert in this vital sector.
• Risk and Control Expertise: Enhance your understanding and application of risk and controls frameworks, a critical competency in the financial services industry.
• Customer Centricity: Develop a strong awareness of Consumer Duty principles and best practices for handling vulnerable customers, a testament to Barclays' commitment to customer well-being.

Key Considerations for Aspiring Candidates:

• Proven Operational Leadership: A foundational requirement is demonstrable experience in operational leadership, at least at the Team Leader level, with a track record of success.
• Change Management Acumen: Candidates will need to showcase experience in successfully leading operational change and transformation projects.
• Strong Communication and Interpersonal Skills: Effective stakeholder engagement, clear communication, and the ability to influence are paramount.
• Performance-Oriented Mindset: A commitment to performance management, including coaching, metrics, and continuous improvement, is essential.
• Adaptability and Prioritisation: The ability to manage workload effectively and make sound prioritisation decisions in a fast-paced environment is crucial.
• Location: This role is based in Northampton, so proximity or willingness to relocate is a key consideration.
• Broader Industry Insight: While not always mandatory, having insights into the payments industry, risk frameworks, and consumer protection regulations will significantly strengthen your application.

This role offers a unique chance to contribute to a world-leading financial institution, shaping the customer experience and driving operational excellence. If you are ready to take on a challenging and rewarding leadership position, we encourage you to explore this exciting opportunity.