Customer Team Member reference: 1058110

## Review: Customer Team Member - Co-op, Pershore This opportunity for a Customer Team Member at Co-op in Pershore presents a compelling choice for individuals seeking flexible, part-time work with a strong emphasis on community and employee well-being. As a public-facing role within a well-established cooperative, it offers a chance to make a tangible difference in customers' daily lives while benefiting from a robust support system.

Advantages for Candidates:

Joining the Co-op team in Pershore comes with a significant array of benefits that extend beyond just the hourly wage. For those looking for a role that balances work with personal commitments, the 8-16 hours per week with the potential for regular overtime provides welcome flexibility. The Co-op's commitment to its colleagues is evident in the impressive benefits package:

• Generous Holiday Entitlement: 31 days of holiday (pro-rata for part-time) is a standout benefit, allowing ample time for rest and personal pursuits.
• Comprehensive Health and Well-being Support: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more, underscores a commitment to your overall well-being. The 24/7 employee assistance service further reinforces this.
• Financial Well-being: The Wagestream app offering early access to earned pay and the attractive pension scheme with up to 10% employer contributions are significant financial advantages.
• Employee Discount: A substantial 30% discount on all Co-op products in-store, along with discounts on other brands, offers considerable savings.
• Professional Development: The provision of full, paid training and dedicated support for personal development and career progression is invaluable for individuals looking to grow their skills and advance their careers within the retail sector.
• Work-Life Balance Support: Rotas being shared three weeks in advance and accessible on a mobile device contributes to better planning and reduced stress.

The role itself is dynamic, involving more than just till operations. You'll be actively involved in providing excellent customer service, maintaining store standards, restocking shelves, and contributing to a positive shopping experience. The emphasis on working collaboratively within a friendly team environment and supporting the local community adds a rewarding dimension to the position.

Key Considerations for Your Career Path:

For aspiring candidates, it's important to consider how this role aligns with your long-term career aspirations. While the role offers valuable retail experience and a supportive environment, here are a few points to keep in mind:

• Varied Working Patterns: The description highlights varied shifts including afternoons, late evenings, and weekends. Candidates should assess their flexibility and comfort with these working hours to ensure a good fit.
• Customer-Centric Focus: The role is inherently customer-facing, requiring a genuine care for customer needs and strong people skills to build positive relationships. If you thrive on interaction and problem-solving for others, this will be a significant advantage.
• Proactive Approach: The description mentions a positive approach to change and problem-solving. This indicates a need for individuals who are adaptable and willing to contribute ideas and solutions.
• Community Engagement: For those passionate about supporting their local communities, the opportunity to get involved in activities and events offers a chance to connect beyond the day-to-day operations.
• Career Progression: While the description mentions support for personal development, it's advisable for candidates to inquire during the interview process about specific pathways for career advancement within Co-op to ensure it aligns with their professional goals.

The Co-op's strong commitment to diversity and inclusion, including support for candidates with disabilities through the Disability Confident scheme, creates an environment where everyone is valued and encouraged to reach their full potential. This role is an excellent opportunity for individuals seeking a stable, rewarding part-time position within a socially conscious organization.