Customer Team Member reference: 1058185

An Engaging Opportunity: Customer Team Member at Co-op

Are you a people-person seeking a role where you can make a real difference in your local community? The Co-op is actively seeking dedicated Customer Team Members to join their dynamic team at their Coppull, Chorley location. This role offers a fantastic opportunity to be part of a forward-thinking organisation with a strong commitment to its colleagues and the communities it serves.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Beyond the competitive hourly rate of £12.60, successful candidates will enjoy a wealth of benefits. These include a generous 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for yourself and your family, encompassing GP appointments, eye care, mental health support, and wellbeing consultations. Furthermore, a substantial 30% discount on all Co-op products provides significant savings for your household.
• Focus on Wellbeing and Development: Co-op places a strong emphasis on employee wellbeing, offering support for physical, mental, and financial health. They also provide market-leading policies designed to support colleagues through various life events, demonstrating a genuine commitment to employee welfare. For those looking to grow their careers, full, paid training and dedicated support for personal development and career progression are provided.
• Flexible Working Patterns: While the role is part-time at 20 hours per week with regular overtime opportunities, the working patterns are varied, including early mornings, afternoons, late evenings, and weekends. This flexibility, discussed at interview, can be advantageous for individuals seeking to balance work with other commitments. Rotas are shared three weeks in advance and are accessible via mobile, offering excellent visibility and planning.
• Community-Oriented Role: As a Customer Team Member, you’ll be at the forefront of customer service, ensuring a positive shopping experience. You'll also have the chance to get involved in community activities, aligning with Co-op's long-standing commitment to making a positive impact.
• Inclusive and Supportive Environment: Co-op champions an inclusive workplace, actively seeking to build diverse teams and welcoming applications from all backgrounds. They are committed to ensuring colleagues can reach their full potential and recognise the importance of teams reflecting their communities. The organisation is also part of the Disability Confident scheme, offering guaranteed interviews to disabled candidates who meet the minimum criteria.
• Streamlined Application Process: For added convenience, candidates can apply using their mobile device, with no CV required. The application process includes two online assessments, taking approximately 20 minutes to complete.

Key Considerations for Your Career Path:

• Shift Flexibility: Candidates should be prepared for a varied shift pattern, which is a core aspect of this role. Understanding and being comfortable with early mornings, late evenings, and weekend work is essential.
• Customer-Centric Approach: The role requires a genuine care for customer needs and excellent people skills. If you thrive on providing friendly and thoughtful service, building positive relationships, and going the extra mile, this position will align well with your aspirations.
• Adaptability and Problem-Solving: A positive approach to change and a willingness to problem-solve are key attributes. As part of a busy store environment, you'll contribute to keeping shelves stocked, ensuring product quality, and maintaining store standards, which involves a degree of proactive engagement.
• Career Growth Potential: While this is an entry-level position, the emphasis on training and development suggests a potential pathway for career advancement within the Co-op organisation for motivated individuals.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals looking for a stable, rewarding role within a company that values its employees and their communities. If you possess a strong work ethic, a passion for customer service, and a desire to be part of an inclusive and supportive team, this could be an excellent step in your career journey.