Customer Team Member reference: 1058253

Career Opportunity: Customer Team Member at Co-op (Kings Bromley)

This review offers a detailed look at the Customer Team Member position at the Co-op store in Kings Bromley, DE13 7HZ. If you're seeking a role that values customer service, community, and offers excellent benefits, this opportunity might be an ideal fit for your career aspirations.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op distinguishes itself with a robust benefits offering. Successful candidates will receive 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and valuable virtual healthcare services for you and your family.
• Generous Staff Discount: A significant perk is the 30% discount on all Co-op products in-store, complemented by a 10% discount on other brands, offering considerable savings.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows access to a portion of earned wages before payday, providing an innovative approach to financial flexibility.
• Work-Life Balance Support: Beyond standard holiday, Co-op demonstrates a commitment to employee wellbeing through market-leading policies addressing life events such as bereavement, pregnancy loss, and menopause, alongside a 24/7 employee assistance service.
• Career Development: Co-op provides full, paid training and dedicated support for personal development, signaling a commitment to helping colleagues grow within the organization.
• Predictable Scheduling: Rotas are shared three weeks in advance and accessible via mobile, offering a good degree of predictability for planning personal commitments.
• Community Focus: This role offers the chance to be actively involved in supporting your local community through various activities and events, aligning with Co-op's long-standing commitment to community betterment.
• Inclusive Workplace: Co-op actively promotes an inclusive environment, welcoming diverse teams and offering support for candidates with disabilities, including guaranteed interviews for those meeting minimum criteria through the Disability Confident scheme.

Key Considerations for Your Career Path:

• Shift Flexibility: The role requires working varied shifts, including afternoons, late evenings (store closing), and weekends. While specific hours are discussed at interview, candidates should be prepared for a flexible working pattern.
• Age Requirement: Due to the nature of the role potentially involving work before 6 am or after 10 pm, applicants must be aged 18 or over.
• Part-Time Hours with Overtime Potential: The contract is for 8 hours per week, with the possibility of regular overtime. Candidates seeking a full-time commitment may wish to consider this aspect.
• Direct Customer Interaction: The core of the role involves providing friendly and thoughtful customer service, handling queries, working on tills, and supporting the in-store bakery. Strong interpersonal skills are essential.
• Operational Responsibilities: Beyond customer service, you will be involved in essential store operations such as re-stocking shelves, maintaining price and date accuracy, and ensuring store cleanliness.
• Adaptability: A positive approach to change and problem-solving is encouraged, as you'll be involved in introducing new products and services and supporting colleagues.
• Application Process: The application involves completing two online assessments, taking approximately 20 minutes. The ability to apply via a mobile device without a CV streamlines the initial application.

This Customer Team Member position at Co-op in Kings Bromley presents a compelling opportunity for individuals who are customer-focused, adaptable, and value a supportive and benefits-rich work environment. The emphasis on community, wellbeing, and career development makes it a noteworthy role for those looking to build a stable and rewarding career.