Customer Team Member reference: 1058679

This review provides insights into the Customer Team Member opportunity at Co-op, highlighting key advantages and considerations for aspiring candidates looking to advance their careers.

Opportunity Overview

Co-op is seeking dedicated Customer Team Members to join their store in Burghfield Common. This role offers a pathway into customer service with a focus on community engagement and a strong commitment to employee wellbeing. The position involves varied shifts, including early mornings, afternoons, late evenings, and weekends, requiring a flexible approach to work.

Key Advantages for Candidates

• Comprehensive Benefits Package: Co-op offers an attractive benefits package that extends beyond salary. This includes 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contribution, and access to virtual healthcare services for you and your family.
• Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, along with 10% discounts on other brands, providing substantial savings.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows employees to access a portion of their earned pay before payday, offering flexibility and reducing financial stress.
• Career Development and Training: Co-op provides full, paid training and dedicated support for personal development and career progression, ensuring you have the skills and knowledge to succeed.
• Work-Life Balance and Flexibility: While shifts are varied, rotas are shared three weeks in advance and are accessible via mobile, aiding in planning. The role also offers regular overtime opportunities for those seeking to increase their hours.
• Commitment to Wellbeing: Co-op demonstrates a strong commitment to the physical, mental, and financial wellbeing of its employees, offering market-leading policies for life events and a 24/7 employee assistance service.
• Community Focus: This role offers the chance to be an active part of the local community, engaging in activities and events that support the area.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams, welcoming applications from all backgrounds and offering support for candidates with disabilities, including interviews for those meeting the minimum criteria under the Disability Confident scheme.

Key Considerations for Candidates

• Age Requirement: Applicants must be aged 18 or over due to the nature of the shift patterns, which may involve working before 6 am or after 10 pm.
• Shift Flexibility: The role requires a degree of flexibility to work varied shifts, including early mornings, late evenings, and weekends. Discussing your availability during the interview is crucial.
• In-Store Bakery Duties: A significant part of the role involves working in the in-store bakery, which may require specific tasks related to food preparation and handling.
• Proactive and Service-Oriented Attitude: The ideal candidate will have a genuine care for customer needs, excellent people skills, and a positive approach to problem-solving and change.
• Application Process: While no CV is needed, the application involves completing two online assessments that take approximately 20 minutes.

This Customer Team Member position at Co-op presents a rewarding opportunity for individuals seeking a customer-facing role with a strong emphasis on employee benefits, wellbeing, and community involvement. The provided training and development support make it an excellent starting point or a stepping stone for a career within Co-op.