Customer Team Member reference: 1058719

This review provides a comprehensive overview of the Customer Team Member opportunity at Co-op, designed to assist potential candidates in understanding the role and its career implications. We aim to highlight the advantages and key considerations to guide you in your career path.

Customer Team Member - Victoria Road, Prestatyn

Co-op is seeking dedicated individuals to join their team as Customer Team Members. This role offers a flexible, part-time position with a competitive hourly rate of £12.60, working 16 hours per week with the potential for regular overtime. The permanent contract signifies a stable opportunity for those looking to build a consistent work presence.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Beyond the hourly wage, Co-op offers a robust benefits scheme. This includes a generous 31 days of holiday (pro-rata for part-time), a pension plan with up to a 10% Co-op contribution, and access to virtual healthcare services for employees and their families. A significant 30% discount on all Co-op products is a substantial perk for employees.
• Employee Wellbeing Focus: Co-op demonstrates a strong commitment to employee wellbeing. They provide support for physical, mental, and financial health, alongside leading policies for significant life events such as bereavement, pregnancy loss, fertility treatment, and menopause. This inclusive approach ensures colleagues are cared for throughout their personal and professional journeys.
• Career Development and Training: Full, paid training is provided, ensuring you have the necessary skills from day one. Co-op also emphasizes dedicated support for personal development and career progression, suggesting this role can be a stepping stone within the organization.
• Flexible Work Arrangements: While shifts are varied and include early mornings, afternoons, late evenings, and weekends, the employer indicates that these will be discussed at the interview stage, allowing for some negotiation and understanding of personal needs. Rotas are shared three weeks in advance and are accessible via mobile, offering greater predictability.
• Community Impact: As a cooperative, Co-op is deeply involved in its local communities. This role offers the chance to contribute to community activities and events, aligning with values of social responsibility.
• Inclusive Hiring Practices: Co-op actively promotes diversity and inclusion. They welcome applications from everyone and are part of the Disability Confident scheme, guaranteeing an interview for disabled candidates who meet the minimum criteria. They are committed to making reasonable adjustments throughout the recruitment process.
• Simplified Application Process: The ability to apply using a mobile device without needing a CV is a notable advantage for those seeking a straightforward and accessible application experience.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the nature of the role, which may involve working before 6 am or after 10 pm.
• Shift Flexibility: The working pattern is described as varied and includes early mornings, late evenings, and weekends. Candidates should be prepared for a flexible schedule and discuss their availability thoroughly during the interview.
• Core Responsibilities: The role involves direct customer interaction, including serving at tills and providing assistance on the shop floor. It also requires practical tasks such as restocking shelves and maintaining store cleanliness. A willingness to perform a range of duties is essential.
• Application Assessments: The application process includes two online assessments which are expected to take around 20 minutes to complete.

Career Path Guidance:

This Customer Team Member position is an excellent entry point for individuals seeking a stable role within a values-driven organization. The emphasis on training and development suggests opportunities for advancement within Co-op, potentially into supervisory or specialized roles. The customer-facing nature of the job builds essential communication, problem-solving, and interpersonal skills, which are transferable across many industries. For those passionate about community and ethical business practices, this role offers the chance to work for a company with a long-standing commitment to its members and local areas. The comprehensive benefits and focus on employee wellbeing make this a role that prioritizes the holistic needs of its team members.