Customer Team Member reference: 1058966

## Career Opportunity: Customer Team Member at Co-op (Liverpool) This review provides an in-depth look at the Customer Team Member position at Co-op's Childwall, Liverpool location, designed to help prospective candidates understand the role and its career potential.

This part-time Customer Team Member role offers a fantastic entry point into the retail sector, particularly within a company known for its community focus and employee well-being. With a competitive hourly rate of £12.60 and guaranteed 12 hours per week plus regular overtime, this position provides a stable foundation for individuals seeking flexible employment.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Beyond competitive pay, Co-op offers an impressive array of benefits. These include a generous 31 days of holiday (pro-rata for part-time staff), a robust pension scheme with up to 10% employer contributions, and invaluable virtual healthcare services for you and your family.
• Employee Discount: A significant perk is the 30% discount on all Co-op products in-store, alongside 10% discounts on other brands. This offers tangible savings for everyday shopping.
• Focus on Well-being: Co-op demonstrates a strong commitment to employee welfare. You'll receive support for your physical, mental, and financial well-being, with market-leading policies to assist during significant life events.
• Career Development and Training: Co-op provides full, paid training from the outset, ensuring you have the skills and confidence to excel. There's also dedicated support for personal development and career progression, encouraging growth within the company.
• Flexible and Predictable Working: While shifts operate between 9 am and 10 pm, including weekends, the company aims to discuss rotas at the interview stage. Furthermore, rotas are shared three weeks in advance and are accessible via mobile, promoting work-life balance.
• Community Engagement: The role encourages involvement in local community activities and events, offering a chance to contribute beyond the store's operational duties.
• Inclusive Workplace: Co-op actively fosters an inclusive environment, celebrating diversity and ensuring all colleagues can reach their full potential. They are committed to the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.
• Modern Application Process: The ability to apply using a mobile device without needing a CV simplifies the initial application, making it accessible to a wider range of candidates.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves shifts falling between 9 am and 10 pm, which includes weekends. Candidates should be prepared for this flexibility, and specific hours will be discussed during the interview.
• Varied Responsibilities: The role of a Customer Team Member is dynamic. It involves direct customer service at tills and on the shop floor, as well as essential store maintenance tasks such as restocking shelves and cleaning.
• Problem-Solving and Teamwork: Success in this role requires a positive approach to problem-solving and the ability to work collaboratively with colleagues to ensure a seamless customer experience.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which typically take around 20 minutes.

This Customer Team Member position at Co-op is an excellent opportunity for individuals who are passionate about providing excellent customer service, enjoy working in a team environment, and value a company that prioritizes employee well-being and community impact. The comprehensive benefits and commitment to development make this a role with significant potential for career growth within the Co-op organization.