Customer Team Member reference: 1059237

This review focuses on the Customer Team Member position at Co-op, highlighting the benefits and considerations for prospective candidates looking to advance their careers. We aim to provide an engaging and informative overview to help you understand this exciting opportunity.

Discover Your Career Path as a Co-op Customer Team Member

The Customer Team Member role at Co-op in West Derby, Liverpool, presents a compelling opportunity for individuals seeking a part-time position with significant benefits and a commitment to employee wellbeing. This role is ideal for those who enjoy customer interaction and thrive in a dynamic retail environment.

Advantages for Candidates:

• Generous Compensation and Benefits: With a competitive pay rate of £12.60 per hour and regular overtime opportunities, this role offers financial stability. The extensive benefits package is a significant draw, including:
  • 31 days of holiday (pro-rata for part-time), providing excellent work-life balance.
  • A pension scheme with up to a 10% Co-op contribution.
  • Access to virtual healthcare services, including GP appointments, mental health support, and more, for both you and your family.
  • A substantial 30% discount on all Co-op products, plus an additional 10% off other brands.
  • Wagestream, a financial wellness app allowing access to a portion of your earned pay.
  • A 24/7 employee assistance service for ongoing support.
• Comprehensive Training and Development: Co-op invests in its employees with full, paid training and dedicated support for personal development and career progression. This ensures you'll be well-equipped to excel in your role and beyond.
• Flexible Working and Clear Rotas: While requiring varied shifts, including early mornings, afternoons, late evenings, and weekends, the rotas are shared three weeks in advance and accessible on your phone, aiding in effective personal planning.
• A Values-Driven Organisation: Co-op is renowned for its commitment to fairness and community for over 175 years. As a colleague, you'll be part of an organisation that prioritises your physical, mental, and financial wellbeing, with market-leading policies for life events.
• Inclusivity and Diversity: Co-op actively fosters an inclusive workplace where diverse teams are celebrated. They are committed to building an environment where everyone can reach their full potential and welcome applications from all backgrounds. The company is also part of the Disability Confident scheme, ensuring support and interview opportunities for disabled candidates who meet the criteria.
• Community Engagement: This role offers the chance to support your local community by getting involved in various activities and events, adding a meaningful dimension to your work.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or older due to the nature of the working hours, which can include shifts before 6 am or after 10 pm.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings and late evenings. While rotas are provided in advance, a degree of flexibility is essential.
• Nature of the Role: The role encompasses a wide range of tasks, from customer service and operating tills to restocking shelves, maintaining store cleanliness, and working in the in-store bakery. A proactive and adaptable approach is key.
• Application Process: The application involves two online assessments that take approximately 20 minutes to complete.

This Customer Team Member position at Co-op is more than just a job; it's an opportunity to join a supportive and values-driven organisation that truly cares for its employees and the communities it serves. If you possess a genuine care for customers, excellent people skills, and a positive attitude towards problem-solving, this role could be a significant step in your career journey.