Customer Team Member reference: 1059324

This opportunity at Co-op offers a dynamic role for individuals passionate about delivering excellent customer service and contributing to their local community. As a Customer Team Member, you'll be an integral part of a supportive team, engaging directly with customers and playing a key role in the daily operations of the store.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op is committed to the wellbeing of its employees, offering a generous benefits package that includes 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, as well as 10% discounts on other brands. This is a fantastic perk for everyday savings.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows you to access a portion of your earned pay before payday, providing valuable financial flexibility.
• Paid Training and Development: Full, paid training is provided, ensuring you have the skills and knowledge to excel in your role. Co-op also offers dedicated support for personal development and career progression, indicating a commitment to helping you grow within the company.
• Work-Life Balance Focus: While shifts are varied, the promise of rotas being shared three weeks in advance and accessible via mobile offers a degree of predictability and helps with personal planning.
• Community Involvement: This role offers the chance to actively support your local community through various activities and events, fostering a sense of purpose and connection.
• Inclusive Workplace: Co-op actively champions diversity and inclusion, aiming to build diverse teams and create inclusive environments where all colleagues can thrive. They also have commitments under the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.

Key Considerations for Career Path Guidance:

• Shift Flexibility: The role requires working varied shifts, including early mornings (starting as early as 5:45 am), afternoons, late evenings, and weekends. Candidates should assess their flexibility and comfort with these hours. While the exact schedule is discussed at interview, an understanding of the potential demands is crucial.
• Age Requirement: Due to the nature of the working hours (before 6 am or after 10 pm), applicants must be aged 18 or over.
• Application Process: A streamlined application process is offered, with the ability to apply using a mobile device and without a CV. However, be prepared for two online assessments that will take approximately 20 minutes to complete.
• Customer-Centric Focus: The role is fundamentally about providing excellent customer service. Candidates who enjoy interacting with people, are naturally helpful, and possess strong communication skills will find this aspect rewarding.
• Proactive and Adaptable Nature: The responsibilities extend beyond till operations to include tasks like restocking shelves and maintaining store cleanliness. A proactive approach to tasks and the ability to adapt to changing needs within the store are essential.
• Problem-Solving Skills: The job description highlights the importance of a positive approach to change and problem-solving. Candidates who can think on their feet and contribute to solutions will be well-suited.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a stable role with excellent benefits, a supportive work environment, and the chance to make a tangible contribution to their community. By considering the shift patterns and the customer-focused nature of the role, potential candidates can accurately assess if this aligns with their career aspirations and personal circumstances.