Customer Team Member reference: 1059594

## Opportunity Review: Customer Team Member at Co-op This review provides an in-depth look at the Customer Team Member position at Co-op, highlighting the advantages and key considerations for potential candidates looking to advance their careers.

The Co-op is seeking dedicated Customer Team Members to join their team at the Johnstone store. This role offers a permanent, part-time contract of 12 hours per week with the potential for regular overtime. The pay rate is set at £12.60 per hour, making it a competitive entry point into the retail sector.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op distinguishes itself with an impressive array of benefits, including 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for employees and their families. This demonstrates a strong commitment to employee well-being beyond just compensation.
• Significant Staff Discount: A standout perk is the 30% discount on all Co-op products in-store, alongside 10% discounts on other brands. This offers substantial savings for personal shopping.
• Focus on Employee Well-being: Co-op places a high value on supporting its colleagues. This includes provisions for physical, mental, and financial well-being, alongside market-leading policies designed to assist with significant life events.
• Paid Training and Development: The company provides full, paid training from the outset, ensuring you have the skills and knowledge needed to succeed. Furthermore, there is a commitment to dedicated support for personal development and career progression, ideal for those looking to grow within the retail industry.
• Flexible and Transparent Rotas: Rotas are shared three weeks in advance and are accessible via mobile, offering predictability and allowing for better personal planning.
• Supportive Work Environment: The role emphasizes teamwork and a friendly atmosphere, with opportunities to contribute to the local community through various activities and events.
• Inclusive Culture: Co-op is committed to building diverse teams and fostering an inclusive workplace where everyone can thrive. They actively welcome applications from all backgrounds and offer support for candidates with disabilities, including guaranteed interviews for those meeting the minimum criteria under the Disability Confident scheme.
• Modern Application Process: The ability to apply using a mobile device without the need for a CV simplifies the initial application stage.

Key Considerations for Candidates:

• Flexible Working Pattern: The role requires flexibility to work a variety of shifts, including early mornings, late evenings, and weekends. While specific hours will be discussed at the interview, candidates should be prepared for a non-traditional schedule.
• Varied Responsibilities: As a Customer Team Member, you will be involved in a broad range of tasks, from customer service at the till and on the shop floor to restocking shelves, cleaning, and supporting product launches. A proactive and adaptable approach is essential.
• Community-Focused Role: The position involves active participation in community activities. Candidates who are community-minded and enjoy engaging with local events will find this aspect particularly rewarding.
• Application Assessments: The application process includes two online assessments, which will take approximately 20 minutes to complete.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a stable part-time role within a company that genuinely invests in its employees. The excellent benefits, supportive culture, and clear pathways for development make it an attractive prospect for those looking to build a career in retail or gain valuable customer service experience.