Customer Team Member reference: 1061508

This review offers insights into the Customer Team Member position at Co-op, located at 269 Alderman Road, Knightswood, Glasgow. This role presents a compelling opportunity for individuals seeking a part-time position within a reputable organization that prioritizes its employees and the community.

Advantages for Potential Candidates:

• Competitive Pay and Hours: With a starting pay of £12.60 per hour and the potential for regular overtime, this 16-hour per week permanent contract offers a stable income. The flexibility of varied shifts, including afternoons, late evenings, and weekends, allows for a good work-life balance, with rotas shared three weeks in advance and accessible via mobile.
• Exceptional Benefits Package: Co-op is renowned for its generous employee benefits. Successful candidates will enjoy 31 days of holiday (pro-rata for part-time), a pension scheme with up to a 10% employer contribution, and significant discounts on all Co-op products (30%) and other brands (10%). The inclusion of virtual healthcare services, offering access to GPs, mental health support, and more, alongside a 24/7 employee assistance service, underscores Co-op's commitment to employee wellbeing.
• Comprehensive Training and Development: The role includes full, paid training, ensuring candidates are well-equipped for their responsibilities. Co-op emphasizes personal development and career progression, offering dedicated support to help individuals grow within the company.
• Commitment to Employee Wellbeing: Beyond standard benefits, Co-op champions a supportive work environment with policies designed to assist employees through significant life events, including bereavement, pregnancy loss, fertility treatment, and menopause. The "Stream" app, allowing access to a percentage of earned pay, further demonstrates a commitment to financial wellbeing.
• Community Focus and Inclusive Culture: Co-op's long-standing commitment to fairness and community is a key differentiator. Employees are encouraged to get involved in local activities and events, fostering a sense of purpose and connection. The company actively cultivates a diverse and inclusive workplace, welcoming applications from all backgrounds and supporting candidates with disabilities.

Key Considerations for Candidates:

• Flexibility in Working Hours: While the varied shift pattern offers flexibility, candidates should be prepared for a working schedule that includes afternoons, late evenings (store closing times), and weekends. These specifics will be discussed further during the interview process.
• Proactive and Customer-Centric Approach: The role requires individuals who genuinely care about customer needs and possess excellent people skills. A positive attitude towards problem-solving and adapting to change is essential for success in this dynamic environment.
• Application Process: While a CV is not required, candidates will need to complete two online assessments, which should take approximately 20 minutes. It's advisable to be prepared for this part of the application.
• Part-Time Nature: This is a part-time contract (16 hours per week). While overtime is available, candidates should be clear about their expectations regarding the overall hours and commitment.

The Customer Team Member position at Co-op in Knightswood is more than just a job; it's an opportunity to join an organization with a strong ethical foundation, a supportive culture, and a comprehensive benefits package. For individuals looking for a part-time role that offers genuine employee care, community involvement, and a pathway for personal development, this position is certainly worth exploring.