Customer Team Member reference: 1061729

## Customer Team Member Opportunity at Co-op: A Deep Dive for Aspiring Professionals This review provides a comprehensive overview of the Customer Team Member position at Co-op, designed to assist potential candidates in understanding the role and its alignment with their career aspirations.

The Co-op is seeking enthusiastic and customer-focused individuals to join their team as Customer Team Members at their Sinclair Street location in Helensburgh. This is a permanent, part-time role offering 16 hours per week with the potential for regular overtime, providing a stable foundation for your career.

Key Advantages for Candidates:

• Competitive Remuneration & Benefits: With a starting pay of £12.60 per hour, this role offers a solid income. Beyond the hourly wage, Co-op provides an impressive benefits package, including:
  • A generous 30% discount on all Co-op products, significantly enhancing your disposable income.
  • An additional 10% discount on all other brands stocked in Co-op stores.
  • A substantial 31 days of holiday allowance (pro-rata for part-time colleagues), offering excellent work-life balance.
  • A pension scheme with up to a 10% employer contribution, supporting your long-term financial security.
  • Access to virtual healthcare services for you and your family, providing comprehensive well-being support including GP appointments, mental health services, and more.
  • Stream, a money management app allowing you access to a percentage of your earned pay before payday.
  • A 24/7 employee assistance service for immediate support.
• Comprehensive Training & Development: Co-op is committed to your growth. You'll receive full, paid training to equip you with the necessary skills for the role. Furthermore, they promise dedicated support for your personal development and career progression, indicating a commitment to nurturing talent from within.
• Supportive & Inclusive Culture: Co-op emphasizes a strong sense of community and fairness, extending this ethos to their colleagues. You'll benefit from support for your physical, mental, and financial well-being, with market-leading policies designed to assist during life events. The organization actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering support for those with disabilities.
• Work-Life Balance & Flexibility: While the role involves varied shifts, including early mornings, afternoons, late evenings, and weekends, the rotas are shared three weeks in advance and accessible via mobile. This proactive approach to scheduling can aid in personal planning and maintaining a healthy work-life balance. The potential for regular overtime also offers flexibility in your earning potential.
• Community Engagement: As a Customer Team Member, you'll have the opportunity to support your local community by getting involved in various activities and events, adding a rewarding dimension to your work.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. Candidates should be comfortable with this flexible schedule and be able to discuss their availability during the interview process.
• Customer-Centric Approach: This role is fundamentally about providing excellent customer service. A genuine care for customers' needs, strong people skills, and the ability to build positive relationships are crucial for success.
• Adaptability & Problem-Solving: The nature of retail requires a positive approach to change and the ability to solve problems effectively. You'll be expected to adapt to new products, services, and store processes.
• Physical Demands: The role involves a range of tasks such as re-stocking shelves and maintaining store cleanliness, which may involve some physical activity.
• Application Process: The application does not require a traditional CV and can be completed on a mobile device. However, be prepared to complete two online assessments, which will take approximately 20 minutes.

For individuals seeking a role that offers more than just a paycheck – a role that provides benefits, development opportunities, and a chance to contribute to a community-focused organization – this Customer Team Member position at Co-op presents a compelling career path. It's an opportunity to gain valuable retail experience, develop essential customer service skills, and be part of a company with a strong ethical foundation.