Customer Team Member reference: 1059541

## Review: Customer Team Member Opportunity at Co-op – Pitts Heath Lane, Sandymoor, Runcorn This Customer Team Member position at Co-op in Runcorn presents a compelling opportunity for individuals seeking a part-time role with a strong emphasis on community, customer service, and employee well-being. If you're looking for a role that offers more than just a paycheck, this could be an excellent stepping stone in your career. ### Advantages for Potential Candidates: This role offers a wealth of benefits and development opportunities that make it an attractive prospect for those looking to grow professionally and personally. * **Comprehensive Benefits Package:** Co-op is renowned for its commitment to its employees, and this role is no exception. You'll benefit from a generous **31 days of holiday** (pro-rata for part-time), a **pension scheme with up to 10% Co-op contribution**, and substantial **30% discount on all Co-op products** in-store, along with 10% discounts on other brands. * **Focus on Wellbeing:** Beyond tangible benefits, Co-op prioritizes your holistic well-being. Access to **virtual healthcare services** for you and your family, including GP appointments, mental health support, and fitness consultations, demonstrates a forward-thinking approach to employee support. The **Wagestream app** offers financial flexibility by allowing you to access a percentage of your earned pay before payday. * **Paid Training and Career Development:** The company provides **full, paid training**, ensuring you're equipped with the necessary skills to excel. This, combined with dedicated support for your personal development and career progression, signals Co-op's investment in its team members' futures. * **Flexible and Supportive Work Environment:** While shifts are varied and will be discussed at interview, the promise of rotas being shared **three weeks in advance and accessible on your phone** offers a degree of predictability. The emphasis on teamwork, problem-solving, and supporting colleagues creates a positive and collaborative atmosphere. * **Community Engagement:** This role offers the chance to actively **support your local community** through involvement in various activities and events, adding a layer of purpose to your work. * **Inclusive Workplace:** Co-op actively fosters an **inclusive workplace** where diversity is celebrated. They are committed to supporting individuals with disabilities and welcome applications from all backgrounds. ### Key Considerations for Candidates: While the advantages are numerous, it's important for potential candidates to align their career aspirations and personal circumstances with the demands of the role. * **Shift Flexibility:** The working pattern includes **varied shifts, encompassing early mornings, afternoons, late evenings, and weekends**. This requires a high degree of flexibility and a genuine understanding of the commitment involved, particularly given the requirement to be 18 or over due to early morning or late evening work. * **Customer-Centric Approach:** The role is fundamentally about **providing excellent customer service**. Candidates should have a genuine care for customer needs and strong interpersonal skills to build positive relationships. This includes actively engaging with customers, promoting Co-op products and Membership, and ensuring a positive shopping experience. * **In-Store Bakery Duties:** A significant aspect of the role involves working in the **in-store bakery**. Candidates should be comfortable with food preparation, hygiene standards, and potentially early morning starts associated with bakery operations. * **Variety of Tasks:** Beyond customer interaction, the role involves a range of responsibilities including **re-stocking shelves, cleaning, and ensuring store safety and legal compliance** (e.g., checking prices, dates, and temperatures). A proactive and adaptable attitude is crucial. * **Application Process:** The application process is streamlined and **does not require a CV**. However, it does involve completing **two online assessments**, which will take approximately 20 minutes. ### Guiding Your Career Path: This Customer Team Member position is an excellent entry point for those looking to build a career in retail or customer-facing roles. The comprehensive training and focus on employee development suggest pathways for advancement within Co-op. The skills gained in customer service, problem-solving, teamwork, and operational efficiency are transferable and valuable in many professional fields. For individuals who are community-minded, enjoy interacting with people, and are seeking a role with a strong ethical foundation and excellent benefits, this Co-op opportunity in Runcorn is certainly worth exploring. It offers a chance to contribute to a respected organization while investing in your own personal and professional growth.