Customer Team Member reference: 1059619

This review provides an in-depth look at the Customer Team Member opportunity at Co-op, located in Writtle, Chelmsford. It is designed to help potential candidates understand the role, its benefits, and its potential for career growth.

About the Role: Customer Team Member

Co-op is seeking dedicated Customer Team Members to join their friendly team. This is a permanent, part-time position with 16 hours per week, offering regular overtime opportunities. The role involves providing excellent customer service, both at the tills and on the shop floor, alongside essential store maintenance tasks such as restocking shelves and ensuring a clean and safe environment. The working pattern includes varied shifts, encompassing afternoons, late evenings, and weekends, which will be discussed during the interview process.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an impressive array of benefits, including 31 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contribution, and exclusive employee discounts of 30% on all Co-op products and 10% on other brands.
• Focus on Wellbeing: Beyond standard benefits, Co-op prioritizes colleague wellbeing. This includes access to virtual healthcare services for employees and their families (covering GP appointments, mental health support, and more), a 24/7 employee assistance service, and support through Wagestream, a financial wellbeing app. They also have market-leading policies to support employees through significant life events.
• Paid Training and Development: Full, paid training is provided, ensuring you're well-equipped for the role. Co-op is committed to your personal development and career progression, offering dedicated support.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via mobile phone, offering greater predictability and flexibility.
• Community Focus: This role offers a chance to actively support your local community through various events and activities, aligning with Co-op's long-standing commitment to fairness and community betterment.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from all backgrounds and are committed to making reasonable adjustments during the recruitment process for candidates with disabilities.

Key Considerations for Candidates:

• Shift Flexibility: The role requires flexibility to work varied shifts, including afternoons, late evenings, and weekends. Candidates should be prepared for this dynamic schedule, which will be detailed at the interview stage.
• Customer-Centric Approach: Success in this role hinges on a genuine care for customer needs and excellent interpersonal skills. You'll be expected to be proactive in assisting customers and championing Co-op's products and membership benefits.
• Problem-Solving and Adaptability: The ability to approach changes and solve problems with a positive attitude is crucial. This includes adapting to new products and services and working collaboratively with colleagues.
• Application Process: The application is streamlined and accessible via mobile devices, with no CV required. It does involve two online assessments that take approximately 20 minutes to complete.

Career Path Potential:

While this role is initially a part-time Customer Team Member position, Co-op's emphasis on personal development and career progression suggests opportunities for growth within the organization. The training and support provided can equip individuals with skills that are transferable to various roles within the retail sector and beyond. For those seeking a stable role with excellent benefits and a supportive work environment, this opportunity at Co-op presents a strong foundation for a rewarding career.