Customer Team Member reference: 1059690

Discover a Rewarding Career as a Customer Team Member at Co-op

Are you seeking a role that combines customer interaction with tangible community impact? This Customer Team Member position at Co-op, located at 5 Lord Street, Wrexham, LL11 1LG, offers a dynamic part-time opportunity with a strong emphasis on employee well-being and development. This role is ideal for individuals looking to build a career path within a values-driven organization.

Key Advantages for Your Career:

• Comprehensive Benefits Package: Co-op provides an impressive array of benefits designed to support your overall well-being. This includes a generous 31 days of holiday (pro-rata for part-time colleagues), a robust pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for you and your family.
• Financial Empowerment: With an hourly pay of £12.60 and opportunities for regular overtime, you can expect a stable income. Furthermore, access to Wagestream allows you to manage your finances by accessing a portion of your earned pay as needed, providing valuable financial flexibility.
• Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, as well as 10% discounts on other brands, making your grocery shopping more affordable.
• Career Development and Training: Co-op is committed to your growth. You'll receive full, paid training and dedicated support for your personal development and career progression. This includes learning about new products, services, and contributing to store improvements, all of which foster a learning environment.
• Work-Life Balance Support: Understanding that life happens, Co-op offers market-leading policies to support colleagues through significant life events, demonstrating a genuine commitment to your well-being beyond the workplace.
• Inclusive and Supportive Environment: Co-op prides itself on building diverse teams and fostering inclusive environments where all colleagues can thrive. They actively welcome applications from all backgrounds and offer support for individuals with disabilities through their participation in the Disability Confident scheme.
• Flexible Working & Predictable Rotas: While requiring a varied shift pattern including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible via your phone, allowing for better personal planning.

Key Considerations for Candidates:

• Commitment to Customer Service: The core of this role involves providing friendly, thoughtful, and exceptional service to customers. This requires a genuine care for customer needs and the ability to build positive relationships.
• Team Collaboration: Success in this role depends on strong teamwork. You'll be expected to collaborate with colleagues to solve problems and ensure a positive store experience for everyone.
• Operational Responsibilities: Beyond customer interaction, the role involves essential store operations such as re-stocking shelves, maintaining store cleanliness, and ensuring the accuracy of pricing and product information.
• Adaptability: A positive approach to change and problem-solving is crucial. You'll be involved in introducing new products and services, requiring an adaptable mindset.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings and late evenings, as well as weekends. Candidates should be prepared for this flexibility.
• Application Process: The application process is designed for ease of access, with the ability to apply via mobile and without a CV. However, it does involve completing two online assessments that take approximately 20 minutes.

This Customer Team Member position at Co-op is more than just a job; it's an opportunity to join a community-focused organization that truly values its colleagues. If you are customer-centric, a team player, and seeking a role with excellent benefits and development potential, this opportunity in Wrexham is worth exploring for your career advancement.