Customer Team Member reference: 1059644

Opportunity Review: Customer Team Member at Co-op, Macclesfield (Ivy Road)

This is an exciting opportunity for individuals seeking a role within a customer-facing environment that emphasizes community values and employee well-being. The Customer Team Member position at Co-op's Ivy Road location in Macclesfield offers a part-time, permanent contract with a competitive hourly rate of £12.60, with the potential for regular overtime.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op is renowned for its exceptional employee benefits. Successful candidates will enjoy 31 days of holiday (pro-rata for part-time colleagues), a strong pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families, including GP appointments, mental health support, and more. A substantial 30% discount on all Co-op products and 10% off other brands is also a significant perk.
• Focus on Well-being: Beyond tangible benefits, Co-op demonstrates a genuine commitment to employee well-being. This includes access to Wagestream, a money management app, a 24/7 employee assistance service, and market-leading policies designed to support colleagues through significant life events.
• Career Development and Training: Full, paid training is provided, ensuring you're equipped with the necessary skills from day one. The role also offers dedicated support for personal development and career progression, indicating a pathway for growth within the organisation.
• Flexible Working with Predictability: While working patterns will be discussed at interview, the shifts generally fall between 8 am and 6 pm, Monday to Saturday. Importantly, rotas are shared three weeks in advance and are accessible via mobile, offering a good level of predictability for planning personal commitments.
• Community Impact: Co-op's commitment to its members and communities is a core value. This role provides an opportunity to be part of a team that actively supports local initiatives and events, contributing to the fabric of the community.
• Inclusive Workplace: Co-op is actively building diverse teams and welcomes applications from all backgrounds. They are committed to creating an inclusive environment and are part of the Disability Confident scheme, offering reasonable adjustments and interviews to disabled candidates who meet the minimum criteria.
• Simplified Application Process: The application process is designed to be accessible, allowing you to apply via mobile device without the need for a CV.

Key Considerations for Your Career Path:

• Core Responsibilities: The role involves providing excellent customer service across the shop floor and at the Post Office counter. This includes restocking shelves, maintaining store standards, assisting customers with queries, and championing Co-op products and membership.
• Team Collaboration: A significant aspect of the role is working collaboratively with colleagues to solve customer issues and improve the overall store experience.
• Adaptability and Problem-Solving: The description highlights the need for a positive approach to change and problem-solving, suggesting that adaptability will be key to success in this role.
• Age Requirement: Please note that the role requires candidates to be aged 18 or over due to the nature of shift timings which may occasionally fall before 6 am or after 10 pm.
• Part-Time Hours with Overtime Potential: While the contract is for 16 hours per week, the mention of "regular overtime" suggests opportunities to increase working hours should that be desired.

In summary, this Customer Team Member position at Co-op is an excellent stepping stone for those who value customer service, community engagement, and a supportive work environment. The generous benefits, focus on well-being, and clear commitment to inclusion make it a compelling opportunity for individuals looking to build a stable and rewarding career in retail.