Customer Team Member reference: 1059576

## Career Opportunity: Customer Team Member at Co-op (Macclesfield) This is an exciting opportunity for individuals looking to join a well-established organisation with a strong community focus. The Customer Team Member role at Co-op in Macclesfield offers a chance to develop customer service skills and become an integral part of a friendly and supportive team. Let's explore what this role entails and why it could be a great step in your career.

Key Responsibilities and Daily Life:

As a Customer Team Member, you will be the face of Co-op for many customers. Your day-to-day will involve:

• Providing excellent customer service, assisting shoppers with queries and promoting Co-op's Membership program.
• Operating tills efficiently and ensuring a positive checkout experience.
• Maintaining the shop floor, including restocking shelves, ensuring accurate pricing and dates, and keeping the store clean and safe.
• Collaborating with your colleagues to ensure smooth store operations and a positive environment for everyone.
• Contributing to community initiatives and events, reflecting Co-op's commitment to local engagement.

Advantages for Aspiring Candidates:

This role presents several compelling advantages for those looking to advance their careers:

• Comprehensive Training: Co-op provides full, paid training, ensuring you have all the skills and knowledge needed to excel in your role. This is a fantastic starting point for those new to retail or looking to refine their abilities.
• Flexibility and Work-Life Balance: While requiring varied shifts, the part-time nature (12 hours per week with regular overtime potential) and the promise of rotas shared three weeks in advance offer a degree of predictability and the opportunity to manage personal commitments alongside work.
• Generous Benefits Package: Co-op is known for its commitment to its colleagues. You'll benefit from:
  • A substantial 30% discount on all Co-op products in-store, plus 10% on other brands.
  • 31 days of holiday (pro-rata for part-time), offering excellent leave entitlements.
  • A pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
  • Wagestream, a financial well-being app providing access to a percentage of your earned pay.
  • A 24/7 employee assistance service for ongoing support.
• Career Development and Well-being: Co-op invests in its people. You'll receive dedicated support for your personal development and career progression. Furthermore, the organisation prioritises employee well-being with market-leading policies for life events and a focus on physical, mental, and financial health.
• Community Impact: If you're passionate about contributing to your local community, this role offers direct involvement in supporting local initiatives.
• Inclusive Workplace: Co-op actively fosters a diverse and inclusive environment, welcoming applications from all backgrounds and offering support for individuals with disabilities.

Key Considerations for Your Career Path:

To make the most of this opportunity, consider the following:

• Age Requirement: Please note that due to shift patterns, including potential early mornings or late evenings, applicants must be 18 years of age or over.
• Shift Flexibility: The working pattern involves varied shifts, including afternoons, late evenings, and weekends. Being open to discussing and accommodating these will be essential.
• Application Process: The application is designed to be accessible, allowing you to apply via mobile device without a CV. Be prepared to complete two short online assessments as part of the process.
• Proactive and Positive Attitude: Success in this role often hinges on a positive approach to customer service, problem-solving, and adapting to change.
• Teamwork: A willingness to collaborate and support colleagues is paramount to creating a positive store environment.

This Customer Team Member position at Co-op is more than just a job; it's an opportunity to join a company that genuinely cares for its people and its communities. If you possess a passion for service, enjoy working as part of a team, and value a supportive and rewarding work environment, this role could be an excellent foundation for your career development.